Senior UX Researcher, ASBX Design & User Research - Amazon

Description Amazon Software Builder Experience (ASBX) is looking to bring on a UX researcher to do foundational research to identify GenAI product/feature opportunities for software builders at Amazon. This person should be excited about working in nascent technologies and ambiguous problem spaces. Amazon is radically rethinking how to improve the experiences for all of its software builders. In early 2022, we brought existing and nascent teams under a new banner, ASBX, with a mission to modernize our processes and tools so software builders of all types can focus on innovating, rather than waste time wrestling with outdated and obtuse mechanisms. From training for new employees and surfacing actionable recommendations based on insights from service metrics to streamlining code deployment and integrating customizable tooling to automate human-repeatable tasks across our portfolio, we are looking for every opportunity to make Amazon the best place to build software. Currently we are beginning work to improve both the technical and UX-centric aspects of our builder experiences in the following areas: * The full code pipeline from authoring and deployment to governance and testing; * Automating tasks where humans can be removed; * Monitoring issues at the micro- and macro-levels, and giving users streamlined means to reduce mitigation time; * Alerting builders to incidents with valuable insights to determine where attention is required at any time and in any place; * Building out an entirely new task management system giving individual users the ability to know what to work on and leadership the have visibility into team velocity; * Implementing new work orchestration tools to help all Amazonians find the right teams to do any kind of work across our full portfolio; * Instituting a new, scalable set of tools to gain operational insight into how all Amazon services are functioning and knowledgable recommendations on ways to improve; * Revitalizing our training, documentation, wiki, Q&A, and video tools to let domain experts across the company help other Amazonians discover the knowledge they need to innovate more easily on behalf of their customers. Key job responsibilities * Be a UX Researcher for projects that touch numerous aspects of the Amazon software builder experience related to our emerging work with Generative AI. * Run end to end UX research (i.e., user interviews, remote usability testing, surveys, card sort, tree tests, etc) with a particular focus on customer experience improvements. * Create scalable and repeatable process and technical solutions to allow UX Research to scale * Select, consult with, and manage research projects with vendors (i.e. assessing proposals, budget considerations, contracts, etc) * Work from high-level requirements and ask the right questions to gather all relevant information to guide research approach. * Collaborate with other insights teams such as UX Researchers in the team representing other organizations and products, Data Scientists, members of the Builder Insights team to align research findings and recommendations to stakeholders. * Drive research for existing experiences while also identifying opportunities for the future product development. * Stay current on emerging research, industry, and technology trends. * Collaborate on and present work to a range of stakeholders - executives, engineers, product managers, business leaders, UX and visual designers, and other researchers. A day in the life You'll meet with product, design, and engineering stakeholders to cover areas for research investigation (both generative for new ideas and to validate approaches to design execution), review documents and attend team meetings with leadership to ensure insights from research are applied to our development processes, and share them with the UX team for cross-organizational improvements on shared workflows across our suite of tools, and most likely spend time socializing with your stakeholders/peers. AWS Utility Computing (UC) provides product innovations - from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Hybrid Work We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices. About the team Understanding that our org has the mandate to make software building awesome for all software builders, our close-knit team of designers and researchers are making that first we build more robust tools. More importantly, we're incorporating best UX practices into how we build those tools such that they can be scaled out and applied by all Amazonians to make their output truly resonate with customers. And even though we represent 50 products, the UX team meets twice weekly to share ideas and work so we can cross-inform product recommendations for our entire portfolio. We also look for opportunities to socialize regularly, regardless of where everyone may be geographically. We have a lot of growth opportunity ahead, for our products, the orgs we support, our team, and individual careers. Basic Qualifications * 5+ years of experience with UX research, including formative, generative and evaluative methodological approaches across all product lifecycle stages (e.g., strategy, design, development) * Mixed method experience, including qualitative and quantitative research * Portfolio demonstrating past work experience and deliverables (e.g., study plans, journey maps, reports, etc.) * BS in HCDE, Human Factors, Cognitive Psychology or related discipline Preferred Qualifications * MS or Ph.D. in Human Factors, HCDE, Cognitive Psychology or similar. * Experience with Generative AI * Quantitative research skills, including experience with cluster analysis, MaxDiff, surveys and behavioral telemetry * Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization. * An unfailing passion and capacity to advocate on behalf of our users. * Experience working in a highly agile/scrum environment. * User research or other experience from a technical field, such as software development, systems management or similar. * The ability to manage ambiguity, work autonomously, and multi-task in a fast-paced environment Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.