Senior UX Researcher - Capgemini
Indianapolis, IN
About the Job
Sogeti is a leading provider of professional technology services, specializing in Application Management, Infrastructure Management and High-Tech Engineering. Sogeti offers cutting-edge solutions around Testing, Business Intelligence, Mobility, Cloud and Security, combining world class methodologies and the global delivery model, Rightshore®. Sogeti brings together more than 20,000 professionals in 15 countries and is present in over 100 locations in Europe, the US and India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the Paris Stock Exchange.
At Sogeti USA, we are committed to building a long and enduring relationship with our employees and to creating an environment that rewards and empowers. Our mission is to constantly exceed our employees' expectations in the same way that we strive to exceed our clients' expectations. We offer an environment that celebrates innovation and helps you to achieve a good balance between your professional and personal life. We strive to be an employer of choice!
Job Description: Sr. UX/CXResearcher - Insurance
Company Overview: We
are a leading insurance company committed to providing exceptional customer
experiences through innovative products and services. We believe that
understanding and improving the customer journey is crucial to delivering
outstanding user experiences. As a Sr. UX/CX Researcher, you will play a vital
role in analyzing and optimizing the customer journey by conducting user
research, creating customer journey maps, and assessing the impact of
integration points on the overall customer experience.
Role Overview: We are
seeking a highly skilled and experienced Sr. UX/CX Researcher to join our team.
In this role, you will be responsible for investigating and understanding our
customers' needs, behaviors, and pain points throughout their journey with our
insurance products. Your primary focus will be on creating customer journey
maps and analyzing the impact of integration points on the overall customer
experience.
Responsibilities:
1. Create
detailed customer journey maps that illustrate the end-to-end user experience,
identifying touchpoints, pain points, and opportunities for improvement.
2. Conduct
comprehensive user research to identify customer needs, pain points, and
behavioral patterns.
3. Develop
and implement effective research methodologies, including surveys, interviews,
usability testing, and data analysis, to gather user insights.
4. Collaborate
with cross-functional teams, including UX/UI designers, product managers, and
developers, to understand integration points and their potential impact on
customer experience.
5. Analyze
quantitative and qualitative data to identify trends, patterns, and
opportunities for enhancing the overall user experience.
6. Work
closely with stakeholders to communicate research findings, insights, and
recommendations effectively.
7. Collaborate
with design and development teams to translate research insights into
actionable recommendations and innovative solutions.
Requirements:
1. A
portfolio or examples of previous work demonstrating expertise in UX/CX
research and customer journey mapping would be highly advantageous.
2. Bachelor's
or Master's degree in Human-Computer Interaction (HCI), Psychology, Design, or
a related field.
3. Proven
experience (5+ years) in UX/CX research, with a focus on creating customer
journey maps and assessing the impact of integration points on the overall
customer experience.
4. Strong
knowledge of user research methodologies, including survey design, interviewing
techniques, usability testing, and data analysis.
5. Excellent
analytical and problem-solving skills, with the ability to derive actionable
insights from complex data sets.
6. Demonstrated
ability to create compelling customer journey maps that effectively communicate
user experiences and pain points.
7. Strong
collaboration and communication skills, with the ability to work effectively
with cross-functional teams and stakeholders.
8. Familiarity
with the insurance industry and an understanding of the unique challenges and
dynamics involved in designing user experiences for insurance products.
9. Experience
working in an Agile development environment is preferred.
Join our team and help
shape the future of customer experience in the insurance industry by creating
exceptional user experiences and optimizing the customer journey.
The benefits our employeesenjoy:
- 401(k)
Savings Plan- Matched 150% up to 6%. (Our 401k is in the top 1% of 401(k) plans
offered in the US!)
- Medical/Prescription/Dental/Vision
Coverage!
- $12,000
in Tuition Reimbursement
- 100%
Company-paid mobile phone plan
- Personal
Time Off (PTO)- Ensuring a balance of work and home life
Sogeti is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
At Sogeti USA, we are committed to building a long and enduring relationship with our employees and to creating an environment that rewards and empowers. Our mission is to constantly exceed our employees' expectations in the same way that we strive to exceed our clients' expectations. We offer an environment that celebrates innovation and helps you to achieve a good balance between your professional and personal life. We strive to be an employer of choice!
Job Description: Sr. UX/CXResearcher - Insurance
Company Overview: We
are a leading insurance company committed to providing exceptional customer
experiences through innovative products and services. We believe that
understanding and improving the customer journey is crucial to delivering
outstanding user experiences. As a Sr. UX/CX Researcher, you will play a vital
role in analyzing and optimizing the customer journey by conducting user
research, creating customer journey maps, and assessing the impact of
integration points on the overall customer experience.
Role Overview: We are
seeking a highly skilled and experienced Sr. UX/CX Researcher to join our team.
In this role, you will be responsible for investigating and understanding our
customers' needs, behaviors, and pain points throughout their journey with our
insurance products. Your primary focus will be on creating customer journey
maps and analyzing the impact of integration points on the overall customer
experience.
Responsibilities:
1. Create
detailed customer journey maps that illustrate the end-to-end user experience,
identifying touchpoints, pain points, and opportunities for improvement.
2. Conduct
comprehensive user research to identify customer needs, pain points, and
behavioral patterns.
3. Develop
and implement effective research methodologies, including surveys, interviews,
usability testing, and data analysis, to gather user insights.
4. Collaborate
with cross-functional teams, including UX/UI designers, product managers, and
developers, to understand integration points and their potential impact on
customer experience.
5. Analyze
quantitative and qualitative data to identify trends, patterns, and
opportunities for enhancing the overall user experience.
6. Work
closely with stakeholders to communicate research findings, insights, and
recommendations effectively.
7. Collaborate
with design and development teams to translate research insights into
actionable recommendations and innovative solutions.
Requirements:
1. A
portfolio or examples of previous work demonstrating expertise in UX/CX
research and customer journey mapping would be highly advantageous.
2. Bachelor's
or Master's degree in Human-Computer Interaction (HCI), Psychology, Design, or
a related field.
3. Proven
experience (5+ years) in UX/CX research, with a focus on creating customer
journey maps and assessing the impact of integration points on the overall
customer experience.
4. Strong
knowledge of user research methodologies, including survey design, interviewing
techniques, usability testing, and data analysis.
5. Excellent
analytical and problem-solving skills, with the ability to derive actionable
insights from complex data sets.
6. Demonstrated
ability to create compelling customer journey maps that effectively communicate
user experiences and pain points.
7. Strong
collaboration and communication skills, with the ability to work effectively
with cross-functional teams and stakeholders.
8. Familiarity
with the insurance industry and an understanding of the unique challenges and
dynamics involved in designing user experiences for insurance products.
9. Experience
working in an Agile development environment is preferred.
Join our team and help
shape the future of customer experience in the insurance industry by creating
exceptional user experiences and optimizing the customer journey.
The benefits our employeesenjoy:
- 401(k)
Savings Plan- Matched 150% up to 6%. (Our 401k is in the top 1% of 401(k) plans
offered in the US!)
- Medical/Prescription/Dental/Vision
Coverage!
- $12,000
in Tuition Reimbursement
- 100%
Company-paid mobile phone plan
- Personal
Time Off (PTO)- Ensuring a balance of work and home life
Sogeti is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
Source : Capgemini