Senior Veterinary Assistant, Mobile Veterinary Services - ASPCA

Summary:

Who we are:

Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did. The ASPCA’s Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets’ health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve.

What you’ll do:

The Senior Veterinary Assistant (SVA) - Mobile Veterinary Services (MVS) is a vital member of our veterinary medical team. The SVA supports two program functions - mobile spay/neuter surgery and mobile primary pet care – for pet cats and dogs at various locations in the Greater Los Angeles Area. The SVA drives the mobile clinic from our logistics center in Paramount to each day’s clinic location to meet the rest of the medical team. Throughout the day, SVAs communicate with clients about their pet’s care, assist the veterinarian and technician with animal handling, preparing animals for surgery, entering medical records, and monitoring patients while they are under anesthesia. At the end of the clinic day, the SVA helps clean and restock the clinic and then drives it back to Paramount so it is ready for service the following day.

What you’ll get:

• Work/life balance:
  • paid vacation time to relax
  • paid sick time to heal
  • ten paid holidays to observe
  • plus - paid personal time to celebrate what and when you like
• Terrific benefits package: medical, dental, and vision insurance, pre-tax dependent care and health flexible spending accounts (FSAs), 401(k) plan with generous employer contributions beginning after one year of service, employer-paid life and long-term disability insurance and more (note that benefits are reviewed and subject to change annually)
• Room to grow: the ASPCA has robust professional development programs to help you grow as a medical professional
• Support: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on

Work Schedule and Location

This is a full-time position, approximately 10 hours a day (including driving time), 4 days a week between Monday through Friday. The position requires flexibility to work occasionally beyond the scheduled work day and Saturdays approximately once per quarter may be required. This position is primarily based at the ASPCA Mobile Clinics throughout the Greater LA area, however, the person in this position may be required to report to our South LA Spay/Neuter Clinic. Assignment to a particular mobile clinic is subject to change based on operational needs.

Responsibilities:

Job Responsibilities include but are not limited to:

Medical (60%)

• Care for approximately 25-30 cats and dogs per day in spay/neuter surgery; or 35-40 community cats
• Provide a safe and compassionate environment for animals in our care, our staff, and for our clients by using low-stress handling techniques during various procedures (examples: exams, treatments, injections, venipuncture, intubation, ear cleaning, nail trimming)
• Monitor vital signs of sedated and anesthetized patients in pre-operative, operative, and post-operative phases
• Take direction regarding medical protocols and animal care from the clinic veterinarian or veterinary technician
• Organize and maintain pre-operative area and operating room for patient anesthesia, surgical preparation and sterilization
• Ensure anesthesia machines, pulse oximeters, scales, and other equipment are functional and report equipment that is not working properly
• Clean, sonicate, pack, and sterilize surgical instruments and endotracheal tubes
• Work with coworkers to clean and disinfect animal areas and facility while utilizing appropriate personal protective equipment
• Assist with patient exams, take medical history, perform diagnostic testing, and prepare medications to go home with the client/patient

Customer Service (30%)

• Communicate with all clients in a non-judgmental, effective and professional manner
• Greet clients and assist with the intake process, including assisting clients in filling out intake and service documents, flag relevant medical history
• Communicate basic veterinary medical concepts to clients, including, but not limited to vaccine protocols and anesthetic risks
• Explain information provided by the veterinarian about an animal’s condition to clients

Other (10%)

• Safely drive and park mobile clinics to and from various locations in Los Angeles County
• Operate and troubleshoot mobile clinic generators
• Enter medical information into digital databases as appropriate
• Represent ASPCA in a professional and courteous manner
• Provide medical information and representation to other ASPCA departments
• Adhere to all protocols put forth by Occupational Safety and Health Administration (OSHA) and Department of Transportation (DOT)
• Follow all written and verbally communicated CM Standard Operating Procedures
• Collaborate and foster good communication with ASPCA colleagues
• Participate in the training of CM staff by coaching, discussion, and demonstration
• Attend staff meetings and training sessions
• Perform other duties as assigned

Exemplifies the ASPCA’s Core Values:

• Has Commitment and dedication to improving the lives of animals
• Demonstrates Ownership and feels responsible for outcomes
• Believes in Team – that we are stronger together
• Seeks to Elevate others and reimagine what is possible
• Focuses on Impact, specifically making change for animals

Qualifications:

• Experience using a computer and navigating software applications
• Ability to lift and carry 40-plus pounds repeatedly throughout day with assistance
• Ability to work standing for 10 or more hours
• Fear Free® certification is required within 60 days of hire
• Excellent customer service skills
• Ability to work independently and as part of a team
• Ability to work efficiently and calmly under challenging conditions
• Must maintain open mind regarding changes and be willing to learn, implement, and teach new protocols
• Excellent animal handling skills (cats, dogs)
• Strong interest in animal welfare and serving underserved communities

Driving requirements:

• Must be willing and comfortable learning to drive our 37’ Mobile Clinics (training provided by ASPCA)
• Must provide a valid driver’s license upon hire
• Must pass a motor vehicle history check demonstrating a safe driving history
• Must pass a Department of Transportation Medical Exam

Education and Work Experience

• High school diploma or GED equivalent required
• Minimum 1 year animal handling in a professional setting preferred, veterinary medical experience preferred

Language:

English (Required)

Bilingual (Spanish, Vietnamese, Mandarin, Cantonese) Strongly Preferred

Compensation and Benefits:

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. 

The target hiring range for this role is $23.85 - $25.29

For more information on our benefits offerings, visit our website.

The Compensation Team will review internal candidates’ current compensation, to determine if an offer beyond the target hiring range may be applicable.

Stay Connected – Join Our Talent Community

If you are interested in joining our team but do not see a position listed that fits your experience or interests, please click this link and join our Talent Community to stay connected to future opportunities with the ASPCA.

Qualifications:

Language:

Education and Work Experience:

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.  A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.  Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,  or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.

Applicants that are residents of Colorado: Per CO Senate Bill 23-058, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries in the initial interview. We are permitted to require/request additional application materials; if those materials contain any age-related information, an applicant may redact the information before submitting an initial employment application.