Senior Vice President, Client Implementations Manager - BNY Mellon

Overview

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.    

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Senior Vice President, Client Implementations Program Lead to join our Global Client Onboarding Team. This role is located in Pittsburgh, PA, Boston, MA or Lake Mary, FL – HYBRID.

In this role, you’ll make an impact in the following ways: 

• The Middle Office Client Implementation lead will be accountable and responsible for the successful and timely delivery of new business for new or existing clients through the provision of project management.
• Lead and control complex onboarding projects following all governance standards.
• Effective client relationship management through a comprehensive understanding of the client’s operating model (current and future state), business needs and expectations. Positively contributes to the client relationship through a collaborative and constructive approach
• Maintain strong working relationships with the service delivery teams across BNYM. Work with them to ensure the operating model is clearly defined and is suited to meeting the client’s needs.
• Facilitate internal discussions around changes to the operating model and following up with the internal teams to ensure all required sign offs are received. Escalate appropriately through to resolution.
• Facilitates project meetings and workshops with External Clients and Internal Stakeholders as appropriate. 
• Effective project management skills to build and manage clear timelines, assess risks/issues, and articulate key messages to senior level Steering Committees.
• Ensure delivery of high quality and timely output by maintaining and monitoring action logs etc, identify issues and ensure they are resolved.
• Assist Senior Management in identifying and assessing risks and efficiencies, recommend suitable solutions and implement plan, once agreed.  Provide clear direction and leadership to staff managed during a project, including where appropriate setting individual objectives at the start of a project, and reviewing outcomes during and at the end of the project.
• Observe procedures and controls are in place department-wide and escalate any weaknesses or gaps that are encountered.
• Manage communication with the various technology groups (including external suppliers) that provide services (directly or indirectly) to the business area, to ensure that related project activities in those groups are performed in line with agreed plans and budgets.
• Oversees and monitors all client and business led change activity undertaken by a virtual team of project managers, acting as a sponsor where required.

 

To be successful in this role, we’re seeking the following: 

• Strong theoretical knowledge and a good understanding of Middle Office and surrounding services. 
• 10+ years management experience, including a strong project management background.
• Middle Office functional and product knowledge preferred:  industry OMS flows, trade capture processes, IBOR accounting and support functions (reconciliations, corporate actions, reference data), performance and data management.
• A consistent ability to deliver within deadlines, even under challenging circumstances while managing client expectations.
• Team player with demonstrable skills in developing effective relationships with internal teams and clients.
• Adapt and act quickly to drive change by advocating innovative solutions and new ways of thinking.
• Strong analytical and communication skills; be able to work independently and under pressure while adhering to strict deadlines.
• Problem solver with sound prioritization & time management skills
• Excellent written/verbal communication and effective listening skills
• Ability to use Outlook, Word, Excel for Project Management purposes.
• Bachelor’s degree or the equivalent
  
  At BNY, our culture speaks for itself. Here’s a few of our awards: 
• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

EEO Statement:

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.