Senior Voice Technologist - Bethpage, NY - Georgia IT Inc.
Bethpage, NY
About the Job
Job Title : Senior Voice Technologist
Location : Bethpage, NY
Position Type : Full time
Rate : $130k/Year
Interview Process : Phone followed by F2F Required
US Citizen, Green Card only
Job Description
Requires Genesys 8.0 Experience
QUALIFICATIONS:
Location : Bethpage, NY
Position Type : Full time
Rate : $130k/Year
Interview Process : Phone followed by F2F Required
US Citizen, Green Card only
Job Description
Requires Genesys 8.0 Experience
QUALIFICATIONS:
- 5 + years of experience in infrastructure and system design, development and support related to call center technology
- 5 + years of experience with key call center technologies and integration such as but not limited to: ACDs (Cisco, Genesys, Avaya, and Aspect), IVR design and development/maintenance, speech recognition, digital call recording, quality, predictive dialing and VoIP networking
- 5 + years of experience with system design, development and integration of web, client server and database design and administration
- 5 + years of experience with design, development, implementation and support of IT infrastructure components such as servers (WINTEL, Solaris, Open Source), databases (Oracle / SQL Server), storage, networking (Cisco),desktop, and programming languages such as JAVA and .NET
- Able to quickly adapt to diverse and changing environments, performing multiple tasks and adjusting priorities based on workload and direction from management and customer
- An ability to present and discuss technical, functional and management information in a clear and concise way that explains complex topics, is persuasive and promotes consensus
- Solid teamwork and interpersonal skills and ability to communicate with customers, staff, senior management, vendors and contractors
- Knowledge of system integration, architectural design and implementations pertaining to speech analytics, Call recording and Analytics, and Outbound Dialers
- Experience in the introduction of new technologies and standards into a mature IS or business environment
Source : Georgia IT Inc.