Sensory Science Program Leader - Eurofins

Company Description

SAM is a fast-growing and global sensory and consumer research consultancy. Our mission is to allow consumers a voice in the development of outstanding food, beverage, pet, and health & beauty products so to create high quality and memorable experiences. We help our clients:

• Develop new product ideas
• Re-energize a well-established product
• Assess product-concept fit or packaging effectiveness
• Understand the product, brand and category competitive landscapes
• Protect product quality through from inception through end of shelf life

SAM The National Food Lab is the division of SAM that provides these services for all USA-based clients. Our sensory science program resides in our USA headquarters in Minneapolis, MN.

The statements below reflect the general responsibilities and requirements of the Sensory Program Director position but may not describe all the work requirements that may be inherent in the job.

Job Description

Reporting to SAM TNFL Managing Director, this leadership position is responsible for the design and delivery of best-in-class sensory services, the nurture and growth of key client accounts, and training and development of sensory panel leaders, technicians, and panelists.

This position sits on SAM TNFL's management team and will manage people, have accountability for the growth and financial performance of their sensory program, and ownership of a key method innovation or process improvement initiative.

The following is a list of job responsibilities; this list is not exhaustive. Additional tasks may be available as business needs dictate.

• Build and maintain superior customer relationships for satisfaction, loyalty and business growth.
• Design and recommend customized research solutions using SAM The National Food Lab tools and capabilities.
• Achieve financial goals/budget, including revenue, project profitability and department costs/expense.
• Provide consultative research design expertise to each projects.

• Works with direct reports as their critical thinking partner:
  • Evaluates test design and cost estimates for sound design, execution, and financial assumptions (anticipate and prevent defects).
  • Review final reports to be clear and actionable.

• Continuous review of methodologies and processes, championing new capabilities and/or looking for opportunities to improve efficiency, quality, safety and employee performance.

• Train and develop direct reports
• Develop and maintain a thought-leadership presence in the professional sensory science community.
• Collaborate with cross-functional department heads to continuously improve and innovate standard operating procedures so to expand project profitability, client satisfaction and to protect/enhance our competitive point of difference in the market
• Collaborate with other units across SAM and Eurofins Scientific, such as product development, processing and pilot plants, chemistry, microbiology etc., to deliver the best integrated research and development approach.
• Other duties may be assigned as dictated by business necessity

Success in this role will be determined by the individual's scientific expertise, influence and credibility, business acumen, detail orientation, ability to work with others as a team, and customer service orientation.


Qualifications

• Education and Experience:
  
• Advanced degree in Sensory Science preferred
• 5+ years of experience in sensory and consumer research or a related field
• Role requires the following skills:
  
• Sensory research technical expertise.
• Sales aptitude.
• Financial acumen.
• Effective communication, interpersonal skills, both verbal and written.
• Team work and ability to solve problems creatively and efficiently.
• Demonstrate and inspire passion and drive for excellence.
• Critical thinking and attention to detail.
• People management and development.
• Excellent organizational skills
  Required Licenses or Certificates:
  
  Valid Driver's License and Proof of Insurance
  
  Work Environment & Physical Demands:
  
  The work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
• While performing the duties of this job, the employee is regularly required to st