Sentry - Workforce Management Internship, application via RippleMatch - RippleMatch Opportunities
Stevens Point, WI
About the Job
This role is with Sentry. Sentry uses RippleMatch to find top talent.
Here at Sentry, we value real work experience for our interns. We offer not only an internship, but an experience for students to get a head start on their careers, early on. You will work with a mentor to learn how our workforce management team makes meaningful contributions to the success of the company! You will also get opportunities to network by attending diverse social events and meeting leadership in multiple areas.
What You'll Do
Workforce Management Interns will work closely with the Workforce Management team on diverse initiatives within our Customer Service & Operations area. These initiatives may include:
Evaluation of our department results
Monitor contact center call volume, chat, email, and back-office service time trends, and redirect all contact center staff allocations as needed to ensure service level objectives are met
Report analysis to identify issues, form solutions, and measure improvement
Work closely with workforce management leadership and contact center management to analyze forecasts and daily traffic, align staff, and adjust schedules as needed to ensure optimal staffing levels are achieved
Provide input into workforce management processes, procedures, and best practices. In collaboration with workforce management, identify and implement workforce management process improvement opportunities
What it Takes
In order to be eligible for this elite opportunity you must meet the following criteria:
Pursuing an undergraduate degree in business analytics, computer science, mathematics, or a related field
Obtain a minimum in-major GPA of 3.0
Ideally graduating December 2025 to May 2026
Ability to work in a team atmosphere
Sentry does not offer employment in this position to holders of F-1, J-1, and H-1 Visas for the purpose of obtaining practical experience
What You'll Receive
As an intern, you'll have the opportunity to gain:
Real work experience in a professional, corporate setting
Sentry is happy to offer a scheduled Hybrid work model. Monday and Friday can be worked from home if you choose to, with Tuesdays through Thursdays required in office.
Equipment necessary to work from home, including a laptop and monitors
Competitive compensation
Free housing and parking close to our offices
Opportunity to add value to the organization by developing and expressing your talent
Exposure to company leadership and executives
Community involvement through social events and networking opportunities
Free access to Sentry's onsite Fitness Center, which includes an Olympic size pool, full size gym, racquetball court, and more in Stevens Point's offices
A meal stipend/allowance, depending on location
Convenient and available on-site amenities such as our onsite credit union, auto center, theater, hair salon, restaurants, 18-hole championship golf course and more in Stevens Point
Why Sentry
Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we are one of the largest and strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority.
You can own your future at Sentry. Opportunities await.
Sentry is an Equal Opportunity Employer
Who You'll Want to Contact
Talent Acquisition Specialist
Brianna Tucker
Apply online: Visit www.jobs.sentry.com and submit your application and resume
And learn more about college opportunities at: College Students | Careers at Sentry Insurance
Equal Employment Opportunity
Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.