Server AM/PM - Holiday Inn New Orleans Airport North

The Outlet Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests' orders and collecting payment.

Essential:
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
• Have a thorough knowledge of menus and current specials in applicable outlets.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus all tables removing soiled dishes after each course.
• Be familiar with the operation of the P.O.S. system.
• Perform cashiering functions by closing checks and preparing end-of-shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that all tables and side stands are kept stocked, tidy, and clean.
• Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
• Break down trays of soiled dishes and linen in the dish room according to established standards.
• Answer the telephone according to standards.
• Consistently up-sell food, beverage, and promotional items to guests.
• Be familiar with fire extinguishers, and locations and know how to use them.
• Receive and deliver food and beverage orders and collect payment.