Server - AMA Concepts

A Line Server, or Line Waiter, is responsible for serving food and beverages to guests at venues or catering events. Their duties include greeting guests and taking their orders, bringing them the correct drinks and dishes and refilling their beverages as needed.

Line Server duties and responsibilities:

The duties and responsibilities of a Line Server are generally to provide exceptional customer service throughout the entire shift to ensure the highest standard of customer satisfaction.

·Assist with the complete setup and breakdown of the line area.

·Relay food and beverage orders.

·Maintain a high level of cleanliness and awareness of sanitary practices.

·Anticipate guests' needs and exceed customer service expectations.

·Maintain composure in a fast-paced environment.

·Relay important information about orders, allergies and special requests to the appropriate person.

·Respond urgently and appropriately to any concerns.

·Present in professional appearance and mannerisms.

Line Server skills and qualifications:

·Ability to lift 50-75 pounds and stay comfortable on their feet for the entire shift

·Excellent time management and the ability to prioritize tasks

·Positive attitude and teamwork skills

·Effective communication, both written and verbal

·Extreme attention to detail and quality

·Ability to follow verbal directions in a fast-paced and dynamic environment

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