Server Captain - MacGregor Downs Country Club

• Reports to F&B Director and Assistant F&B Director.
• Assists in moving the club forward daily with members, guests, and employees.
• Assist in the ordering, cost, and inventory controls.
• Assist in the marketing of an ala carte and features at the club.
• Attend the weekly BEO meeting to discuss events and setups
• Monitoring employee and member activities to ensure all food and beverage departmental regulations are being met and exceeded.
• Investigate and document complaints about food quality or service issues.
• Follows up with service recovery by engaging with members.
• 2nd follow-up is within 48 hours by phone.
• Oversee set-up, service, and reset of all club functions.
• Create teamwork and a functional working environment that is fun, safe, and productive.
• Monitor safe and orderly storage of all equipment, glassware, silverware, and plate ware.
• Keeps the staff productive.
• Cut staff to ensure staffing levels during down hours.
• Supervisors are expected to take tables as needed.
• Follow proper protocol at all times
• Employment is subject to all rules and conditions stated in MDCC Employee Handbook including the 30-day probationary period.
• Duties are subject to change based on the direction of the Food and Beverage Department.
• Opening / Closing all shifts.
• Opening the dining room and checking fundamentals (lights, music, temperature, restrooms dining room, table settings, chairs, floor, etc., and adjacent areas).
• Conduct daily Line-up with wait staff and check:
  • Appearance (proper hygiene standards like men shaving and clean uniforms and shoes)
  • Name tags
  • Tools
  • Daily specials including soup of the day
  • Daily training topic
  • Reminders of any upcoming special events.
  • Club announcements.

• Directly supervises 20+/- employees in the Food and Beverage Department.
• Carries out supervisory responsibilities by the organization's policies and applicable laws. 
• Responsibilities include training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 
• The requirements listed below are representative of the knowledge, skill, and/or ability required. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 
• Country Club Experience is Required.

• Pleasant personality with good communication skills, proper service techniques, and the ability to work under pressure. Attention to detail and knowledge of P.O.S.

The private MacGregor Downs Country Club combines history and heritage with the modern amenities of today.The Club is nestled on the shores of Lake MacGregor within the tranquil setting of the MacGregor Downs neighborhood in Cary, North Carolina. Mere minutes from Raleigh, the Club offers championship golf and tennis facilities, a large pool area, private dining, and a year-round social calendar for the entire family.Since the Club opened in 1967, it has continued to build on its legacy of being one of the most prestigious private clubs in the state. MacGregor is defined by its history, but also its close-knit, friendly, and loyal members. We invite you to become a part of this family, and to experience the service, attention to detail, and commitment to excellence that characterize the membership experience at MacGregor Downs.