Server/Floor Lead - The Wigwam

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Deeply entwined with Arizona history since 1929, The Wigwam welcomes you to make a historic career move and join our family! The Wigwam is a Four Diamond property with 331 guest rooms spanned across 440 acres. The Wigwam is a renowned Arizona landmark, nestled in the community of Litchfield Park, AZ and is a true representation of an authentic Arizona experience.  We are currently seeking enthusiastic, driven individuals, with a great attitude and a passion for excellence to join us in curating incredible guest experiences and lasting memories. Come make some history with us!   The Wigwam is an Equal Opportunity Employer committed to a diverse and inclusive work environment. Minority/Female/Disability/Veteran

We are looking for a highly motivated, customer focused Lead Restaurant Server to join our team!  Servers are the face of our restaurant and responsible for our customers’ experiences. Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. As Lead Server, this individual will also assist with the training and development of the team. This individual will need to be quick on your feet and have an engaging attitude.

If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property! 

The Senior Lead shift employee is to assist management in the daily routine of the F&B outlet.

They will help open and close the restaurant when a manager or assistant manager is not scheduled at those hours or readily available.

In addition to leading the staff, the lead will work alongside staff serving guests food & beverages in a speedy, efficient, friendly and professional manner.

Your role:

• Prepare the restaurant pre-shift for the service ahead
• Greet guests as they arrive or move about the restaurant
• Guide guests on their culinary journey through descriptive selling of the menu
• Be accurate in your order taking, confirming all special requests
• Be the master of the menu, understanding the details to enhance the conversation
• Serve as Trainer for all new hires
• Work collaboratively with other restaurant servers and kitchen/bar staff
• Assist guests who have concerns to guide them to a resolution that leaves them happy
• Finalize the experience through timely and accurate bill presentation
• 70 % of the time you will be taking orders and serving all food and beverage requests, maintain your section, control guest checks and secure proper payment.
• 20% of the time you will be Responsible for assigning and supervising all opening and/or closing side duties. Assigning sections for service staff and cutting staff at appropriate times. Perform checks of the dining room and patio to ensure the set up and maintenance of areas are up to standards set by the Outlet manager. Conduct pre-meal meetings daily and fill out necessary recaps and pass downs at the end of the shift. Participate, under management’s guidance, in the ongoing training of staff to ensure that employees continue to improve their performance.
• 10% of the time you will Respond to guests’ requests and complaints in a prompt and professional manner. Make appropriate service recovery gestures according to established guidelines to ensure complete guest satisfaction, always communicating issues to F&B Outlet Manager. Continually checking with the guests and the service staff to ensure that everything is to the guests’ satisfaction.

   

  Experience              

  Five years restaurant serving experience. Resort or Hotel preferred but not necessary.

  Strong customer service experience is required.

  Previous supervisory experience in a restaurant/bar setting is required.

   

  Licenses or Certificates  

  Tips certified

  Valid Food Handler Card required