Server - HBP Group LLC (Baton Rouge, LA) - IHOP

WHO WILL LOVE THIS POSITION?

        A hardworking and self-motivated individual who enjoys a fast paced work environment

        An individual who can rise to the daily challenges of providing exceptional customer service

POSITION PROFILE:

A Server for IHOP not only delivers food and beverages to the guests, a Server ensures the quality of the food and the overall guest experience are both excellent.

ESSENTIAL FUNCTIONS:

        Requires a flexible schedule for day and night

        Consistently be able to assess, anticipate and meet guests needs and respond quickly without losing focus or projecting a mood that detracts from guests dining experience

        Communicate in a professional manner with guests, coworkers and management

        Must be able to adapt to different personalities of guests and coworkers without losing focus

        Must have the ability to comprehensively understand the menu's food and beverage items and communicate to guests effectively and accurately

        Must recognize problems when they arise and be able to resolve them appropriately by using good judgment, tact and initiative according to company policy and procedure

        Perform general accounting and mathematical skills and be able to correctly operate various mechanical devices such as Micros System and hot beverage makers

        Must ensure a clean and organized workspace per side work guidelines issued by management.

        Follow uniform guideline

        Ability to understand and execute management s instructions, read written company memorandums, and communicates when he or she needs more direction

        Other duties as assigned

REQUIREMENTS:

Skills/Knowledge Required:

        Provide legible communication and directions

        Compute basic arithmetic

Ability to:

        Perform job duties with attention to detail, speed and accuracy

        Prioritize, organize, and follow up

        Be a clear thinker, remaining calm and resolving problems using good judgment

        Follow directions thoroughly

        Understand guest s service needs

        Work cohesively with co-workers as part of a team

        Work with minimal supervision

        Maintain confidentiality of guest information and pertinent hotel data

Qualification Standards:

        Education: High school certificate or equivalent

        Grooming: All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)