Server - Heritage Restaurants

Server

Reports to: Restaurant Manager

Summary of Position:

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time that they will want to return again and again.

Duties & Responsibilities:

• Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
• Inform guests of specials and menu changes.
• Make recommendations you genuinely feel your guests will enjoy.
• Answer questions about our food, beverages and other restaurant functions and services.
• Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
• Deliver food and beverages from kitchen and bar to guests in a timely manner.
• Perform side work at the start and end of each shift as required by service station assignment.
• Maintain clean service areas.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
• Be ready and willing to assist fellow servers as situations arise.
• Be ready and willing to assist bus staff with clearing tables.
• Resets own tables.
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• All other duties as assigned by manager.

Qualifications:

• Be able to communicate and understand English, the language of the majority of our guests.
• Must have a basic knowledge of dining room and service procedures and functions.
• Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.
• Must possess current TABC certification.
• Must be at least 18 years of age.

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