Server - Ice Cream Scooper (Franchise) - Friendly's (Br Foods & 3 Scoops Hospitality)

SCOOPOLOGIST MISSION

To bring the magic of our homemade ice cream to every guest through the creation of artistic quality, perfectly portioned ice cream treats.

ESSENTIAL FUNCTIONS

• Treat our fragile, premium, premium ice creams and toppings with total respect and pride. 
• Make increased ice cream consumption the goal of each shift.
• Enter orders into POS immediately.
• Make products as fast as possible with precision and fantastic eye appearance- each one a work of art!
• Expedite orders from the window to the dining room.  Find runners or run yourself.
• Look for sampling opportunities.
• Monitor and restock the retail cases, make certain they are always perfectly neat.
• Take and process telephone orders efficiently and encourage guests to order more.
• Coordinate all online orders to insure they are complete and modifiers are correctly done.
• Make each guest feel important and special, especially kids!
• Look for ways to go above and beyond for your guests and coworkers.
• Be the final quality control checkpoint- be proud of everything.
• Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go.
• Offer a sincere, personal welcome to every guest entering the restaurant.
• Smile and make eye contact.
• Anticipate the guest’s needs and react before they need to ask.
• Create an emotional attachment to our restaurant by helping our guests create great memories.

 GENERAL JOB REQUIREMENTS

• Must read, write, and communicate in English as it relates to the job and to the safety regulations.
• Must be able to perform all job functions safely.
• Must meet the company performance standards for the job.
• Must participate in company orientation and training.
• Must be able to follow instructions.
• Must be able to work the scheduled / assigned times and required overtime for the position.
• Must be able to use, or learn to use, the equipment and tools used to perform the job. 

 SPECIFIC JOB SKILLS AND QUALIFICATIONS

• High School Diploma / GED preferred.
• Food Service background / experience preferred.
• Must have excellent people skills.
• Must have basic math skills.
• Must be able to stand and walk for extended period of time.
• Must know safety information regarding all materials used within the scope of the work.