Server - Hilton Garden Inn Miami Brickell

PRIMARY RESPONSIBILITIES

· Is fully knowledgeable of menu prices, daily specials, and register systems.

· Is aware at all times of guest’s needs.

· Is neatly attired at all times in the required uniform and carriers herself/himself with a professional and congenial attitude.

· Reports to work on time (registering in/out on time card). Checks his/her station for neatness, cleanliness, proper setup, and backup supplies.

· Introduces himself/herself to the guest and provides information concerning daily specials.

· Suggests cocktails, appetizers, food items on the menu and desserts when appropriate. Utilizes suggestive selling.

· Takes order promptly and processes them in the kitchen; serves food promptly.

· Ensures that side work at the end of the shift is completed and checked by the Hostess.

· Is knowledgeable of hotel property, including room rates, promotions in the lounge, and local events and attractions.

· Performs other reasonably related duties as assigned by immediate supervisor and other management, as required.

Prepares alcohol & non-alcoholic drinks for guests while maintaining a warm hospitable atmosphere in the bar. Responsibly serves liquor to ensure the safety and wellbeing of the customers. Ensures that supplies and liquor inventory are kept secured and organized.

Be genuinely friendly and outgoing to all patrons and fellow employees

Job Duties

• Prepares drinks to order using proper portions and recipes where applicable and ingredients for guests.

• Operates the cash register, gives change, distributes checks, keeps accurate record of change transactions. Operates blender and bar equipment.

• Requisitions supplies, fruits and beverages necessary to stock bar.

• Maintains a respectful control over guests and cook at all times.

• Is trained in Alcohol Awareness program and assists in ensuring all servers have received such training.

• Must follow all applicable laws and regulations regarding the service of alcoholic beverages.

• Assists in maintaining bar stocks and dining area Responsible for cleanliness behind the bar, storage space, and equipment.

• Resourceful with all beverages, fruits and supplies in order to maintain reasonable liquor cost.

• Maintains good customer relations in a courteous and professional manner.

• Arrange all bottles of alcohol and glassware to always maintain an attractive display.

• Maintain cleanliness of the area by dusting, sweeping, mopping, and wiping down prep and service areas.

• Additional duties may be added at any time at the discretion of management.

JOB SPECIFICATIONS

Physical Demands: Requires ability to walk/stand for entire shift. Requires ability to communicate orally and in writing with guests and co-workers. Requires ability to lift 20 pounds with frequent lifting and/or carrying of objects up to 10 pounds.

Environmental Conditions: Inside: protection from weather conditions but may experience varying restaurant/kitchen temperatures.

Essential Skills: Requires familiarity with applicable franchise standards and procedures. Requires ability to attend to needs, requests or expressed or implicit needs of people. Must be knowledgeable of and skilled in serving etiquette and be familiar with menu items. Must have ability to utilize simple mathematical skills to total costs and make change.