Server - Rock Ridge Country Club Inc

Server Job Description

Job Knowledge, Core Competencies and Expectations

• Prepares service station, sets tables, and completes other opening duties as requested by the Manager.
• Attends pre-shift meetings, notes menu changes
• Greets members warmly with a smile upon their arrival.
• Carries out lunch and dinner service in compliance with FCG's Steps of Service.
• Good organizational skills.
• Basic knowledge of club's POS system or comparable POS system preferred.
• Knowledgeable of all aspects of department and daily club operations, including events and operating hours.
• Ability to work large or small events with minimal supervision and in a team environment.
• Attends weekly training sessions to ensure knowledge is current and continuously evolving.
• Knowledge of and ability to perform required role during emergency situations.
• Reports complaints to a manager as they occur.
• Breaks down and cleans service area, prepares mise en place for service the next day, and carries out other closing duties as requested by the Manager.

Additional Tasks/Duties

• Provides immediate attention to all members and guests upon seating.
• Makes sure that children are in the appropriate type of seat and are safe and secure.
• Distributes food and wine menus; answers questions about food.
• Fills glasses with ice water and suggests menu items.
• Ensure that the correct account numbers and names are given for billing.
• Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions on daily specials and wine selections.
• Places orders with kitchen; informs cooks about any special cooking instructions.
• Serves food in order.
• Checks up on Members and ensures their experience is great.
• Keeps dining room and bus station areas clean.
• Clears, cleans and resets tables that have been vacated.
• Advises supervisor of any complaints as soon as they occur.
• Performs clean-up and closing duties as assigned by manager.
• Attends pre-meal meetings as requested by the Dining Room Manager.
• Consistently follows local and state laws and the club's policies and procedures for the service of alcoholic beverages to members and guests.
• Performs other appropriate duties assigned by Dining Room Manager.

Physical Demands and Work Environment

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
• Push, pull or lift up to 50 pounds.
• Continuous repetitive motions.
• Work in hot, humid and noisy environment.