Server - Norms Restaurants, LLC

Summary of Position:

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server's primary objective is to show our guests such a marvelous time, they will want to return again and again.

Duties & Responsibilities:

•  Welcome and greet guests. Make all our guests feel comfortable and let them

  know you're there to personally take care of them.

•  Inform guests of specials and menu changes.

•  Make recommendations you genuinely feel your guests will enjoy.

•  Answer questions about our food, beverages and other restaurant functions and services.

•  Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen.

•  Deliver food and beverages from kitchen to guests in a timely matter.

•  Perform side work at the start and end of each shift as required by service station

  assignment.

•  Maintain clean service areas.

•  Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any request.

•  Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).

•  Be ready and willing to assist fellow servers as situations arise.

•  Be ready and willing to assist busperson with clearing and resetting tables.

•  Thank guests for their visit and invite them to return.

•  Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Qualifications:

•  Be able to communicate and understand the predominant language(s) of our guests.

•  Must have a basic knowledge of dining room and service procedures and functions.

•  Possess basic math skills and have the ability to handle money and operate a point-of-sale system.

•  Be able to work in a standing/walking position for long periods of time (up to 5 hours).

•  Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.