Service Account Representative - Sunrise Systems Inc
Powder Springs, GA 30127
About the Job
Job Title: Service Account Representative
Location: 3004 Spring Industrial Drive Suite C Powder Springs GA 30127 (Onsite)
Duration: 3 months
Position Type: Hourly contract Position (W2 only)
Work Hours: 40 hours a week
Job Description:
The service account representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and procedures as well as communicating effectively with team members within the service department.
Additional responsibilities as assigned Requirements:
Abdul Ajeej | Cell:732-272-0361 | Email: Abdul.A@Sunrisesys.com
Location: 3004 Spring Industrial Drive Suite C Powder Springs GA 30127 (Onsite)
Duration: 3 months
Position Type: Hourly contract Position (W2 only)
Work Hours: 40 hours a week
Job Description:
The service account representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and procedures as well as communicating effectively with team members within the service department.
- Communicates with store managers, maintenance personnel, and other customer personnel as needed.
- Ensures rules of engagement (ROE) are understood, communicated, and executed by fulfillment team (area service managers, project administrators, technicians, etc.)
- Applies customer-specific ROE for processing work orders and updating online systems based on specific parameters supplied by service managers and relationship holders
- Prepares service repair quotes per customer-specific ROE
• Reviews and approves service work orders in collaboration with service managers and key stakeholders - Coordinates and communicates fulfillment activities with respective area service managers, technicians, strategic account managers, service sales account managers, and project administrators
- Maintains customer records using client and customer-based automated systems Provides estimated times of arrival, fulfillment updates, and problem resolution to team and customers as needed
- Monitors customer account details for nonpayment and provides support to corporate credit department to resolve customer disputed/rejected invoices and past-due receivables
Additional responsibilities as assigned Requirements:
- Capable of working effectively on diverse team in a fast-paced work environment.
- Ability to successfully manage multiple priorities/tasks in a fast-paced work environment with high attention to detail.
- Strong verbal and written communication skills.
- Intermediate to advanced proficiency in Microsoft Office Suite.
- Strong organizational and time management skills.
- Able to meet short- and long-term deadlines.
- Flexible to work outside normal working hours and weekends as required.
Abdul Ajeej | Cell:732-272-0361 | Email: Abdul.A@Sunrisesys.com
Source : Sunrise Systems Inc
