Service Account Specialist at University Mechanical Contractors, Inc (UMC)

Starting Salary Range: $32.86-$37.67/hour - depending on experience

Location: Lynnwood, WA

Classification: Non-Exempt

Must be eligible to work in the U.S. - Sponsorship not available

General Position Summary:

Provide service client relationship & account leadership for all assigned Service Agreement accounts, improved client satisfaction through regularly scheduled (proactive) meetings & performing customer care activities. Increase the amount of UMC Services we provide, adding equipment, additional properties & other UMC lines of business with assigned accounts. Support the efforts of the Service Indirect department to achieve its annual revenue, margin & safety goals.

Essential Job Functions:

1. Develop excellent client relationships through outstanding, proactive customer service.

2. Provide account leadership to become the clients mechanical preferred provider.

3. Identify Service Project opportunities and provide leads to Project Managers

4. Identify upselling & cross selling opportunities.

5. Lead new Service Agreement Turnover meetings (internal).

6. Lead new Service Agreement Kickoff meetings (external).

7. Provide Service Agreement review & renewal.

8. Provide Service Agreement Addendum estimating, proposal & turnover (internal).

9. Lead equipment condition report development & presentation with the client with input from the Lead Technician.

10. Lead operational assessments activities including report presentation.

11. Lead Customer CARE survey, report & meetings

12. Lead client entertainment i.e., lunches, dinners, events, golf, etc., as approved.

13. Ensure compliance with UMC Safety Program on all jobsites.

14. Regular attendance and promptness are considered part of each employee's essential job functions.

Secondary Job Functions:

1. Attend client networking events.

2. Attend company sponsored events with customers (i.e., dinners, golf, etc.).

Skills Required to Perform the Essential Duties of the Job:

• Proactive approach to service & client satisfaction

• Understanding of HVAC & Plumbing functions.

• Excellent communication skills including active listening.

• Service-oriented and able to resolve customer grievances.

• Proficient computer skills with the ability to learn new software.

Supervisory Responsibility:

• None

Education Requirements Needed to Perform the Essential Duties of the Job:

• AA or three (3) years customer service job experience (or equivalent) preferred.

• Customer service experience required.

Licensing or Other Special Certifications Required:

• Maintain valid Drivers License and satisfactory driving record.

Affirmative Action:

UMC is committed to a culture of inclusion and connectedness. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents who we are as a company and what we believe in. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.

EEO Policy:

UMC's policy on equal employment opportunity prohibits discrimination based on race, color, sex, national origin, citizenship or immigration status, religion, presence of physical, sensory or mental disability, genetic information, age, sexual orientation, gender identity, marital status, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault or stalking, or any other status or characteristic protected by federal, state, or local law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Retaliation against any employee who files a complaint regarding possible violations of this policy is not tolerated. UMC is also committed to taking affirmative steps to promote the employment of minorities, women, persons with disabilities, and covered veterans. Affirmative action plans are developed annually to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government.