Service Admin - Greensboro - North Carolina - Georgia IT Inc.
Greensboro - North Carolina, NJ
About the Job
Job Title : Service Admin - Greensboro - North Carolina
Position Type : Contract
Duration : 6+ Months
Interview Process : Phone
Skills
Position Type : Contract
Duration : 6+ Months
Interview Process : Phone
Skills
- Service Now - SaaS
- Tools Support
- Infra Tools Implementation and
- Trouble shooting
- BSM Admin
- As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues.
- Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager.
- Plan and schedule Changes, Coordinating with different stakeholders.
- Perform RCA for Major Incident's related to his / her tower Follow quality / security process defined for the engagement.
- Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.
- Participate in business meetings with various stake holders on a need basis.
- Take corrective actions based on the customer satisfaction surveys.
- Work on the service improvement programs.
- Effort estimation/reviews on need basis for new projects.
- Training of new team members.
- Able to work on Knowledge acquisition and updates to related documents
Source : Georgia IT Inc.
