Service Administrative Assistant - Salisbury - ARK Systems

ARK Systems is looking for a Service Administrative Assistant

Duties/Responsibilities:

• Receives and processes calls for service/repair/ proposals from customers. Provides limited technical support to customers when needed.
• Assists in review certification reports for noted deficiencies found during routine testing
• Research pricing, prepare proposals, and obtain customer approval as required
• Schedule/ coordinate with service dispatch for technician to complete approved work
• Coordinate with third party vendors when necessary to acquire applicable pricing and technical assistance.
• Address customer concerns and complaints and have the ability to resolve the matters in the best interest of the customer and the company.
• Process material requisitions for service related work
• Open and closes work orders, update customer notes, etc
• Assist with communications with filed staff as needed
• Assist with Service invoicing
• Customer support and satisfaction liaison
• Possess the ability to work harmoniously within the service area and provide administrative customer support functions of all types and levels.
• All other duties as assigned

• Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.
• Must have a positive and respectful attitude and maintain good working relationships with management staff and employees.
• Business school, Associate’s degree or equivalent experience and knowledge is required.

• Must have knowledge of office administrative procedures and knowledge of use and operation of standard office equipment, at a level generally acquired through 3+ years related experience.
• Analytical ability is required in order to gather and summarize data, find solutions to various administrative problems and prioritize work.
• Good oral/written communication skills are necessary. Must be able to work in a high volume/fast paced environment and handle multiple tasks. Should be comfortable answering a phone and making calls for potential entirety of shift.

• Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 20

ARK is an Equal Opportunity Employer