Service Administrator Support - Aptus Group USA, LLC

Departments: Operations, Project Management

Reports To: Director of Operations

Location: Charlotte, NC

Key Responsibilities:

• Service Email Management
• Monitor and manage the service email inbox
• Process and route facility work orders to appropriate team members
• Ensure timely and accurate communication with clients and service contractors
• Vet and validate all incoming communication
• Office Support
• COI management
• Mail sorting
• Answering office phones
• Managing supplies and equipment
• Administrative Support
• Provide general administrative assistance as needed
• Maintain organized records and files
• Assist with special projects and tasks assigned by management

Qualifications:

• 60-70 WPMwith extreme accuracy (WPM test will need to be completed for speed and accuracy)
• Excellent written and verbal communication
• Excellent grammar
• High school diploma or equivalent; additional qualifications in office administration are a plus.

• Proven experience in an administrative role, preferably within a facilities maintenance or related industry.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent organizational and multitasking skills.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Detail-oriented with strong problem-solving abilities.
• References required

Benefits:

• Competitive salary and benefits package including health, dental, and vision insurance.
• Paid time off and 401(k) plan.
• Opportunities for career growth and continuous education.
• Fun and open work environment.
• Dog-friendly office.