Service Advisor - Stress Free Auto Care
Campbell, CA
About the Job
Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. We're a VC-backed company with a rapidly expanding footprint (currently at 18 stores, with plans to hit 45+ by 2025). Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!
Stress-Free Auto Care is a modern, tech-enabled shop revolutionizing the auto repair experience. As an Automotive Service Advisor, you will play a crucial role in communicating with customers about their vehicle repair needs and ensuring a seamless service process.
Responsibilities:
- Greet customers and document their concerns regarding vehicle repairs
- Advise customers on repair options and costs
- Consult with technicians to provide accurate service outcomes
- Inform customers about potential cost savings and warranty protections
- Manage service center scheduling and workflow efficiently
- Keep customers updated on service changes and vehicle readiness
- Assist customers in deciding on repair options
- Maintain facility cleanliness and organization
Requirements:
- Typing speed of 40+ Words Per Minute
- Verifiable shop experience as Front Desk Sales/Advisor Sales/Management
- Eligibility to work in California
- Familiarity with repair and labor guides such as AllData or Mitchell products
- Knowledge of the B.A.R. Write it Right standards
Why Join Us:
- Competitive Base Pay: $55,000
- Uncapped Monthly Bonus
- OTE $70,000+
- Paid time off, health, dental, and vision insurance
- 401k with matching, referral program, and employee discounts
- Enhance your skills in customer service and automotive industry knowledge
Ready to Elevate Your Career? If you're interested in joining a supportive team that values your skills and dedication, we'd love to hear from you! Apply today to help us redefine automotive care.