Service Advisor Coordinator - Flowserve Corporation

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve. Company Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone! **Role Summary:** The role of the Service Advisor Coordinator is to be in the forefront of the repair and service opportunities. While working with the Service Coordinators, the SA is to execute the commercial functions to communicate with customers and meet the customer’s needs. Answer technical and commercial questions and provide technically sound and competitive quotation solutions for repair or service jobs. Additional responsibilities include problem solving as it relates to the repair of valves and automations, and hosting visitors as necessary. **Responsibilities Include:** + Prepare professional quotations for repair and service to all Flowserve customers. This will involve having an enterprise mindset and working with multiple groups within Flowserve to accomplish this task. + Using internal software to provide detailed valve evaluation summaries + Provide timely responsiveness to all viable customer service and repair inquiries. + Manage the review of all service and repair orders for completeness and correctness and assist in resolving any issues to ensure proper order entry + Provide clean Order Transfer files to the Service Coordinator in the agreed upon time frame + Coordinate with the Commercial Operations Manager on the approval of commercial terms of purchase orders and/or contracts including Sales Approval Process generation and approval along with the resolution of any respective terms and conditions issues, based on Flowserve guidelines + Work closely with our Outside Sales organization to enhance our communication, Repair pursuit, collaboration and overall selling efforts + Communicate with customers on a daily basis in regard to the repair and field services that are in-house + Comply with Flowserve goals, objectives and policies **Requirements:** + Minimum of an Associates Degree from a college or technical school; or 3-4 years with related Planning and/or training for a service position; or equivalent combination of education and experience. + Knowledge and experience serving the variety of process control markets associated with the assigned products and / or region + Excellent oral and written communication skills with the ability to present effective information in one-on-one or small group settings with customers + Detail oriented with strong interpersonal and organizational skills + Willingness to work over-time as required + Computer skills including Microsoft Office, Internet along with the ability and willingness to learn how to use other or new business software packages as required by the role + Working ERP knowledge with Oracle preferred, &/or SAP Experience **Preferred Experience/Skills:** + Valve and Actuation quotation experience is beneficial **Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!** **Req ID** : R-11370 **Job Family Group** : Logistics **Job Family** : LO Coordinator EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.