Service Advisor - Randy Wise Chrysler Jeep Dodge Ram of Durand

Join the Randy Wise Automotive Team, a leader in the automotive industry dedicated to delivering exceptional customer service experiences. Located in the vibrant community of Durand, Michigan, we are seeking a dynamic and engaging Service Advisor to join our in-person team. At Randy Wise Automotive, we pride ourselves on our commitment to customer satisfaction and community involvement, ensuring each client receives the care and attention they deserve.

As a Service Advisor, you'll serve as the critical link between our customers and service technicians, ensuring smooth communication and effective service delivery. Your positive and inviting approach will foster trust and loyalty among our clientele. Our ideal candidate is enthusiastic about providing top-notch service and is eager to make a lasting impact within our reputable organization. If you are passionate about the automotive industry and seeking a role where you can directly contribute to enhancing customer experience, we'd love to have you on our team.

Salary Range: $50000.00 - $70000.00 per year

Annual Base Salary Based on Experience

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Career Growth Opportunities

Responsibilities

Customer Interaction: Greet customers and facilitate a welcoming service experience by understanding their automotive needs and offering tailored recommendations.

Service Coordination: Schedule and manage appointments efficiently, ensuring a seamless service process for each customer.

Estimate Preparation: Provide accurate service estimates by consulting with technicians and communicating clearly with customers.

Technical Liaison: Act as a bridge between the service team and customers, ensuring that all parties have the necessary information.

Sales Enhancement: Promote additional automotive services and products to customers based on their individual needs and preferences.

Quality Assurance: Ensure all services are performed to the highest standards, meeting both company and customer expectations.

Record Management: Maintain detailed records of services rendered and customer interactions to ensure continuity and efficiency.

Experience: Proven experience in a customer service role, preferably within the automotive industry.

Communication Skills: Excellent verbal and written communication skills, with an emphasis on active listening and empathy.

Technical Knowledge: Familiarity with automotive service and repair is a plus, though not mandatory.

Problem-Solving: Strong problem-solving skills with the ability to address customer concerns swiftly and effectively.

Detail-Oriented: Keen attention to detail, ensuring all customer information is accurately recorded and services are properly coordinated.

Interpersonal Skills: Ability to build and maintain strong relationships with customers and team members.

Organizational Skills: Strong organizational abilities to manage multiple tasks and responsibilities efficiently.

Availability: Must be able to work full-time on-site in Durand, Michigan, with flexibility for weekends or extended hours as needed.