Service Advisor - Karl Malone Ford Lincoln

Karl Malone Toyota is looking for a Service Advisor. As a member of our team, you will help deliver a unique customer experience that creates a memorable and outstanding impression.  Starting with greeting each customer, you will help them from start to finish in the process of repairing or maintaining their vehicle.

What We Offer

At Team Karl Malone, everyone is essential, customers and employees. With value placed upon each individual, you will enjoy a family-center environment that goes beyond the competitive pay. Here, you will find a place where your voice matters. We strive to listen to all customers and employees in hopes of gaining new ideas and different perspectives. With Team Karl Malone, you can build a successful career with paid training and great opportunities for advancement in a rapidly growing company. 

Just a few of the benefits we have to offer are:

• Medical, Dental, and Vision Insurance
• Company-Sponsored Counseling Services
• Paid Vacation
• Paid Training Program
• 401K Savings Plan
• Basic Life Insurance
• Opportunities for advancement through internal promotion
• Inclusive Family-centered environment for customers and employees
• Sundays off!

Responsibilities 

• Greet customers promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Obtain a detailed description of the customer’s concerns/needs. Provide a detailed report for servicing technician(s).
• Update customer on needed repair, cost, and estimated timeline.
• Provide excellent customer service to all customers.
• Complete all tasks assigned in a timely manner and maintain accurate records.
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Explain all completed work and charges to customers

Requirements 

• Previous retail sales or customer service experience preferred
• Outgoing and friendly, especially while handling customer’s concerns
• Working knowledge of automotive design and mechanical technology. 
• Demonstrate organizational skills with the ability to handle multiple tasks simultaneously.
• Strong customer service skills and sales 
• Strong interpersonal and communication skills both in-person and over the phone
• Ability to listen and focus on the customer’s needs to enhance dealership and personal sales
• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At Karl Malone Ford, the mailman always delivers! We'd love to help you with everything from reliable, quality new and used Ford models to service and financing. Our sales team is prepared to find you the Ford of your dreams, whether that's a peppy Fusion, adventurous Escape, classic F-150, family-friendly Explorer or rugged F-250. We have luxurious Lincoln models as well. We stay dedicated to our customers, even after they've signed on the dotted line. When you purchase or lease from us, our finance department is here to help in any way they can, including getting you connected to the right lender or getting you a great rate on your auto loan. From less involved oil changes to more involved collision repair, our service department makes it simple to keep up with your Ford's maintenance schedule. We also sell parts such as tires, oil filters and wiper blades. When you pick Karl Malone Ford, you're picking quality, every time.

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