Service Advisor I-2 - AutoNation

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

So what do you say? Are you ready to be part of something big?

Working on the Service Operations Team, the Service Advisor acts as the liaison for repair shops and fleet customers. In this position, you will help us grow the fleet vertical by providing exceptional customer service, minimizing any down time, and scheduling regular preventative maintenance and additional repairs. Additionally, you will be responsible for explaining any recommendations to the customer in easy-to-understand language and suggest opportunities to keep the fleet vehicles safe, establishing RepairSmith as THE go-to vendor for fleet maintenance and repair services.

WE WILL DEPEND ON THIS PERSON TO

• Proactively reach out to fleet customers to set, confirm and prepare for appointments so they can have a great service experience 
• Determine vehicle needs based on fleet vehicle information and predetermined pricing/packages; walk through possible issues over the phone with authorized individuals 
• Use a consultative selling process to assist fleet customer in planning for ongoing required maintenance of their vehicles; set up regular maintenance schedule 
• Produce repair orders for customers, including cost using the negotiated fleet contract, as well as time estimates, minimizing any down time, with full transparency 
• Assist in producing negotiated fleet prices and packages when necessary 
• Order required parts in advance and coordinate with dispatch team 
• Follow up with fleet on the status of their vehicle(s), based on how the fleet customer wants to be informed
• Get authorization for additional recommended repairs when applicable 
• Follow up with fleet customers to ensure satisfaction 
• Assist with producing monthly statements and organizing repair orders 
• Provide an exceptional customer experience to drive loyalty

YOU SHOULD HAVE

• Prior sales experience preferred 
• Prior Automotive experience preferred 
• Prior fleet management or relevant experience preferred 
• Proven ability to provide an exceptional customer experience 
• Ability to set and achieve targeted goals
• Demonstrated communication, consultative, interpersonal and organizational skills 
• The willingness to follow up with customers
• Experience and desire to work with technology (AllData, ShopBoss, etc.) 
• High school diploma or equivalent 
• ASE certification is a plus  

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching

• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits

• Exclusive RX Pet program offering discounts on medications

• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.