Service Advisor - Jaguar / Land Rover / Range Rover - Dimmitt Automotive Group

Company Description

If you are looking for an exciting opportunity to experience both professional and personal growth, Dimmitt Automotive Group is the place for you! We are proud to promote a work environment that celebrates the value of each team member and their endless contribution to the continued success of Dimmitt Automotive Group. We welcome you to join in our mission to improve the quality of life for our associates, our guests, and the community through service, excellence, and innovation.

Job Description

The Service Advisor is the center of communication for service/repair activities and the liaison between Dimmitt guests and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand guest problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the guests and the technicians in terms of service delivery. He or she makes sure the guest knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the guest is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

The ideal candidate has at least 3-5 years of high luxury brand dealership experience, an unrestricted driver's license and a strong customer service performance record. ASE certification a plus. Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

Responsibilities

• Schedules service for guests either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Welcomes each guest with a prompt and enthusiastic greeting
• Personally refers guests with complaints that cannot be satisfied at the service advisor level to the service manager

Qualifications

• High school diploma or GED preferred
• 3-5 years of high luxury dealer experience as a Service Advisor required
• Broad scope of automotive mechanical/electrical knowledge
• Pleasant/friendly demeanor and an outgoing personality
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Unrestricted driver's license and clean driving record
• Basic computer and internet skills

Benefits

Group Benefits eligibility for full-time associates is 1st of month after 60 days. The plan includes:

• Medical  
• Health Savings Account
• Telehealth
• Dental  
• Vision  
• Basic Group Life and AD&D – Employer Provided
• Voluntary Life Insurance – Employee / Spouse / Child(ren) 
• Long Term Disability 
• Short Term Disability  
• Accident/Critical Illness
• 401(K) - 3% Company Match on First Day of Enrollment / 10% vested after 1 year and 100% vested after 2 years

Wait, there’s more!

• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Associate Discounts on Vehicle Purchases, Parts, and Service