Service Advisor - AutoNation
Marietta, GA 30060
About the Job
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
So what do you say? Are you ready to be part of something big?
WE WILL DEPEND ON THIS PERSON TO
Proactively reach out to fleet customers to set, confirm and prepare for appointments so they can have a great service experience
Determine vehicle needs based on fleet vehicle information and predetermined pricing/packages; walk through possible issues over the phone with authorized individuals
Use a consultative selling process to assist fleet customer in planning for ongoing required maintenance of their vehicles; set up regular maintenance schedule
Produce repair orders for customers, including cost using the negotiated fleet contract, as well as time estimates, minimizing any down time, with full transparency
Assist in producing negotiated fleet prices and packages when necessary
Order required parts in advance and coordinate with dispatch team
Follow up with fleet on the status of their vehicle(s), based on how the fleet customer wants to be informed
Get authorization for additional recommended repairs when applicable
Follow up with fleet customers to ensure satisfaction
Assist with producing monthly statements and organizing repair orders
Provide an exceptional customer experience to drive loyalty
YOU SHOULD HAVE
Prior sales experience preferred
Prior Automotive experience preferred
Prior fleet management or relevant experience preferred
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Demonstrated communication, consultative, interpersonal and organizational skills
The willingness to follow up with customers
Experience and desire to work with technology (AllData, ShopBoss, etc.)
High school diploma or equivalent
ASE certification is a plus
Exciting Benefits and Perks Await You:
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits
Exclusive RX Pet program offering discounts on medications
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.