Service Advisor - Novato Toyota - Kia of Marin

Novato Toyota/Kia Marin is hiring a Service Advisor professional to join our team. If you're excited to be part of a winning team, Novato Toyota/Kia Marin is a great place to grow your career.

Responsibilities

• Greet customers and offer excellent customer service from intake to release of their vehicles
• Determine and diagnose car issues based on customer description and vehicle condition
• Translate customer-reported problems to actionable work orders for technicians to complete
• Order necessary parts and double-check that they are delivered to technicians
• Ensure that automotive work provided to customers meets company quality standards

Qualifications

• Working knowledge and experience of automotive products, repairs and parts
  Secondary education in the automotive field or equivalent work experience
  

• Strong communication skills and the ability to translate customer needs to workable technician orders
• Basic knowledge of computer programs including word processing and database tools
• Knowledge of CDK dealer management a plus 
• Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
• Exceptional customer service skills based on experience
• Continuing education and knowledge acquisition on the function and repair of newer vehicles
• Basic mathematics skills to prepare and process bills and customer payment
• Ability to communicate complicated automotive scenarios to someone who has no automotive experience