Service Advisor - Martin Automotive Group

Martin Automotive Group is searching for a Service Advisor to join our team at our Volkswagen San Bernardino location! We believe our continued success and future growth is attributed to our employees.

Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Must have high school diploma or GED
• Proven record of achieving exceptional Customer Satisfaction
• At least 1 year as a Service Advisor, Assistant Lane Manager or Service Consultant, Manufacturer experience
• Above average energy level
• A desire for a long term career with a growing organization
• Bilingual preferred but not required
• Personal and professional integrity

Benefits

• Medical, Dental, Vision, Life Insurance
• 401k
• Paid Holidays
• Weekly Paychecks
• $16 per hour + commission + bonus

Service Advisor, Advisor, Service Writer, Customer Service, EOE

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