Service Advisor at Butler CAT
Sioux Falls, SD
About the Job
Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you as a Service Advisor
In this role, you will be coordinating and scheduling service technician’s time, invoicing work orders, and communicating quotes, job status and scheduling
If these job responsibilities align with your skillset, read the job description below and apply online today!
Responsibilities:
Assists the Service Manager in quoting, estimating, and delivering CVA’s (service contracts) upcoming jobs coming into the service department
Assigns jobs and work areas to Service Technicians according to their skills and knowledge
Seeks customer feedback proactively, anticipates problems and responds promptly
Responds and follows up to employee issues and concerns
Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer
Works with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager's role in their absence)
Advises Service Manager of all customer complaints
Assists the team in the implementation of Contamination Control Guidelines
Meets with Service Manager on a regular basis to review department performance profitability and efficiencies
Exhibits technical and product knowledge on all equipment sold within the dealership’s area of responsibility
Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook
Conducts self in the presence of customers and community so as to present a professional image of Butler Machinery Company
Seeks and participates proactively in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
Participates in all company/location driven communication efforts, including customer events, department meetings and other related efforts
Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
Organizes, communicates, and delegates responsibilities and priorities to subordinates to ensure the successful operation of the department.
Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.
Communicates with and coaches employees on assignments, providing technical expertise as needed.
Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development.
Works within and promotes vision, mission, and values of BMC.
This position will also assist the heavy equipment service manager.
Performs other duties as assigned.
Qualifications:
A High school and/or technical school education or equivalent combination of experience, training and/or education required.
Strong customer service skills
Strong computer skills
Strong technical knowledge
Excellent oral and written communication skills
Strong time management skills
Ability to multi-task
As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana and Nebraska
We are looking for self-motivated, forward-thinking individuals to join us in our continued success
If you desire to start your career with our team, here are some things we offer within our full benefits package:
10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
Health Insurance – 4 plan options including 3 High Deductible plans
Health Savings Account (with High Deductible plan options) – Employer contribution up to $1,100/year
Flexible Benefit Plans
Dental Insurance – 2 plan options
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Employer paid Short-Term Disability Coverage – 60% of base pay/salary
Long-Term Disability Coverage
Maternity / Paternity Benefits
Holidays
Paid Time Off (PTO)
401(K) Plan
Employee Assistance Program (EAP) – including Health Coaching
SmartDollar – employer paid financial planning program
Legal Shield/ID Shield products
Butler Machinery Company Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success
We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers
We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
EOE/Minorities/Females/Vet/Disability
Candidates must have valid work authorization and be able to work in the U.S
without company sponsorship.
#LI-Onsite
In this role, you will be coordinating and scheduling service technician’s time, invoicing work orders, and communicating quotes, job status and scheduling
If these job responsibilities align with your skillset, read the job description below and apply online today!
Responsibilities:
Assists the Service Manager in quoting, estimating, and delivering CVA’s (service contracts) upcoming jobs coming into the service department
Assigns jobs and work areas to Service Technicians according to their skills and knowledge
Seeks customer feedback proactively, anticipates problems and responds promptly
Responds and follows up to employee issues and concerns
Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer
Works with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager's role in their absence)
Advises Service Manager of all customer complaints
Assists the team in the implementation of Contamination Control Guidelines
Meets with Service Manager on a regular basis to review department performance profitability and efficiencies
Exhibits technical and product knowledge on all equipment sold within the dealership’s area of responsibility
Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook
Conducts self in the presence of customers and community so as to present a professional image of Butler Machinery Company
Seeks and participates proactively in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
Participates in all company/location driven communication efforts, including customer events, department meetings and other related efforts
Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
Organizes, communicates, and delegates responsibilities and priorities to subordinates to ensure the successful operation of the department.
Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.
Communicates with and coaches employees on assignments, providing technical expertise as needed.
Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development.
Works within and promotes vision, mission, and values of BMC.
This position will also assist the heavy equipment service manager.
Performs other duties as assigned.
Qualifications:
A High school and/or technical school education or equivalent combination of experience, training and/or education required.
Strong customer service skills
Strong computer skills
Strong technical knowledge
Excellent oral and written communication skills
Strong time management skills
Ability to multi-task
As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana and Nebraska
We are looking for self-motivated, forward-thinking individuals to join us in our continued success
If you desire to start your career with our team, here are some things we offer within our full benefits package:
10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
Health Insurance – 4 plan options including 3 High Deductible plans
Health Savings Account (with High Deductible plan options) – Employer contribution up to $1,100/year
Flexible Benefit Plans
Dental Insurance – 2 plan options
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Employer paid Short-Term Disability Coverage – 60% of base pay/salary
Long-Term Disability Coverage
Maternity / Paternity Benefits
Holidays
Paid Time Off (PTO)
401(K) Plan
Employee Assistance Program (EAP) – including Health Coaching
SmartDollar – employer paid financial planning program
Legal Shield/ID Shield products
Butler Machinery Company Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success
We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers
We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
EOE/Minorities/Females/Vet/Disability
Candidates must have valid work authorization and be able to work in the U.S
without company sponsorship.
#LI-Onsite
