SERVICE ADVISOR - Lincoln of Cutler Bay
Village of Palmetto Bay, FL 33157
About the Job
Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services. |
Position Responsibilities |
• Advises customers about necessary service for routine maintenance. |
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. |
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. |
• Prepares a repair order showing time, cost and labor estimates for service. |
• Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem. |
• Explains the work performed and the repair order charges to the customer. |
• Handles customer complaints. |
• Schedules service appointments. |
• Obtains customer and vehicle data prior to arrival when possible. |
• Greets customers in a timely, friendly manner and obtains vehicle information. |
• Test drives the vehicle with customer as needed to confirm the problem or refer to test technician. |
Lincoln of Cutler Bay is a brand new, state of the art South Florida automotive dealership. Located in Cutler Bay right off the Florida Turnpike. Our newest addition to the Doral Automotive Group family, We are family owned and operated, and strive to make all of our associates feel part of that family atmosphere. We are looking for experienced, motivated, and dedicated candidates within the automotive industry. Just as important a strong commitment to customer service at its highest level. Come join us and be part of this fabulous experience. |
What we offer |
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PI249109461