Service Analyst 4 at New Wave People
New York, NY
About the Job
Assignment: Overnight Service
Analyst: Service Analyst 4
Overnight EOL Analyst:
The Overnight Service Analysts observe and monitor the EOL Operations at a subset of the 24 EOL station (Enhanced EOL) every night from 12:00am-5:00am. During this period from 5:00am-8:00am when there is a gap in service provision the Overnight Service Analysts are required to monitor and observe the operation. During this time, they document the conditions that result from the gap in services and conduct surveys of MTA staff onsite to see how homeless conditions and quality of life conditions affect their work environment (the information is represented in a Power bi dashboard).
During the EOL Operations Overnight Analysts record information into a power app and document:
instances where cleaners are prevented from doing their job due to homeless conditions
on the train and in the station
Instances when police do not or cannot remove homeless who are violating codes of
conduct.
Instances and reasons why outreach worker did not engage with homeless individual,
on the platform on the train
o Instances where homeless could reboard or immediately board another train.
ole and Responsibilities
Observe and report on social service provider's adherence and performance
dentify issues and coordinate a response.
Make tactical decisions on the ground to achieve planned outcomes.
Identify pain points and make recommendations to various contract supervisors and stakeholders working at MTA stations.
Use electronic devices to count the homeless on the trains and platforms at the EOL stations.
ualifications and Education Requirements
Over 18 years of age • High School diploma and some post-secondary education
referred Skills
Must be extremely reliable • Willing to work a flexible work schedule • Basic reading and arithmetic
kills • Must be able to interpret and use a train schedule and follow directions • Good interpersonal
kills • A neat appearance and professional demeanor • Must be able to work quickly, quietly, accurately,and in an organized manner. Must be tech savvy with the ability to use an iPad and navigate through Apple/Android apps.
#ADMIND123
Analyst: Service Analyst 4
Overnight EOL Analyst:
The Overnight Service Analysts observe and monitor the EOL Operations at a subset of the 24 EOL station (Enhanced EOL) every night from 12:00am-5:00am. During this period from 5:00am-8:00am when there is a gap in service provision the Overnight Service Analysts are required to monitor and observe the operation. During this time, they document the conditions that result from the gap in services and conduct surveys of MTA staff onsite to see how homeless conditions and quality of life conditions affect their work environment (the information is represented in a Power bi dashboard).
During the EOL Operations Overnight Analysts record information into a power app and document:
instances where cleaners are prevented from doing their job due to homeless conditions
on the train and in the station
Instances when police do not or cannot remove homeless who are violating codes of
conduct.
Instances and reasons why outreach worker did not engage with homeless individual,
on the platform on the train
o Instances where homeless could reboard or immediately board another train.
ole and Responsibilities
Observe and report on social service provider's adherence and performance
dentify issues and coordinate a response.
Make tactical decisions on the ground to achieve planned outcomes.
Identify pain points and make recommendations to various contract supervisors and stakeholders working at MTA stations.
Use electronic devices to count the homeless on the trains and platforms at the EOL stations.
ualifications and Education Requirements
Over 18 years of age • High School diploma and some post-secondary education
referred Skills
Must be extremely reliable • Willing to work a flexible work schedule • Basic reading and arithmetic
kills • Must be able to interpret and use a train schedule and follow directions • Good interpersonal
kills • A neat appearance and professional demeanor • Must be able to work quickly, quietly, accurately,and in an organized manner. Must be tech savvy with the ability to use an iPad and navigate through Apple/Android apps.
#ADMIND123
