Service Analyst - Gallagher
Rolling Meadows, IL 60008
About the Job
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview:This position is responsible for using strong communication and technical skills to properly handle service inquiries and process benefit renewals.
How you'll make an impact:Other duties may be assigned.
- Support and assist administrators with basic ongoing system functions and questions
- Identify and assess customers’ needs to achieve satisfaction
- Troubleshoot and research issues to identify root causes
- Use deductive problem-solving skills to investigate and solve a broad range of problems.
- Assist with reporting requests
- Update the system with any requested changes (ex. plan, rate, or rule updates)
- Assist with ACA processes and data auditing
- Understand employee benefits and necessary configuration rules, including cost calculations
- Attend all team and global team meetings
- Attend all webinars for respective system/vendor
- Train administrators and update custom administrative user guides
- Create and maintain client documentations and records
- Follow communication procedures, guidelines, and policies
- Perform Open Enrollment (OE) demos for current clients
- Stay current with system information, changes and updates
- Facilitate client calls when needed
- Assist with agenda and call notes for client calls
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of knowledge, skill, and/or training, or equivalent combination of education and experience
- Experience with HR Technology, preferably benefits administration OR experience at a benefits brokerage firm
- Good customer service skills or prior experience
- Ability to multi-task, prioritize, and manage time effectively
- Solid technical skills, especially with SaaS and Excel
- Excellent grammar and communication skills
- Project management skills
- Basic mathematical skills
- Ability to work in a team-oriented environment
- Strong communication skills and active listening
Education and Experience
- Bachelor’s degree in a related field preferred
- 1 years’ experience with HR Technology solutions preferred
Physical requirements
- Prolonged periods sitting at a desk and working on a computer.
- Ability to navigate various locations and settings of the company.
#LI-TG2
Compensation and benefits:On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
Other benefits include:
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
- And more...
We value inclusion and diversity
Click Hereto review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.