Service Assistant | Mercedes-Benz of Arcadia - RUSNAK

Overview

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you!JOIN OUR TEAMRusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 11 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Anaheim Hills, and Loma Linda. With over six decades of success and experience, we strive to satisfy our customers’ exquisite taste by offering 13 extraordinary brands of the most sought after luxury cars.

Our Mercedes-Benz dealership in Arcadia is seeking Service Assistant. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by assisting with the growth and performance of the service department. Assist in implementing best business practices and the Rusnak standard to deliver superior client satisfaction.

Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s.WHAT WE OFFER• Professional development and opportunities to grow within a well-respected company• Competitive Pay• Health Insurance Coverage (medical, dental, vision, and life)• Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)• 401(k) Retirement Plan• Flexible Spending Account• Paid Time-Off (vacation pay, sick pay, holiday pay)• Parental Leave• Employee Perks (sports games, theme parks, etc.)• Employee Referral Bonus Program

*Compensation will be based on experience and skill level.

*To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency.

Responsibilities

Effectively and Efficiently Ensure All Customer Service Components are Completed Professionally:

• Promptly, professionally, and politely communicates with internal and external Clients, in-person and via telephone, to promote excellent Client relations and ensure the highest levels of Client satisfaction.
• Answers incoming telephone calls on computerized switchboard, determines purpose of calls; seeks clarification, if request or objective is unclear; forwards calls to appropriate personnel or department while also providing an “introduction” to secondary call handler so that Client does not have re-introduce themselves or the purpose of the call
• Retrieves messages from computerized switchboard voice mail and forwards to appropriate personnel; documents and delivers messages or transfers calls to voice mail, when appropriate personnel are not available
• Promptly, candidly, and confidentially communicates with management, whenever an issue or concern cannot be promptly resolved to the Clients satisfaction.
• Assists with service traffic flow and parking.
• Sets and verifies service appointments, informs service advisor of clients arrivals.
• Ensures accuracy when booking customer pay repair orders.
• Performs administrative duties such as filing, collating documents, faxing and scanning.
• Assists Service Advisors with accepting payments using software.

Effectively and Efficiently Assists with Managing the Loaner Car Fleet:

• Maintain and update Loaner Fleet using Logitrac Software.
• Ensure Loaner car Agreements are completed accurately.
• Prepare for next days reservations.
• Monitor Length of Loan (LOL) and report excessive days out on loan to management.
• Check in vehicles as they come in from finished clients. Go over vehicle for possible damage, noncompliance with fuel levels at time of checkout, excessive miles and cleanliness.

Efficiently Ensures Assistance to Service Support Staff and Management:

• Keeps up to date with training in the functions of the Support Staff including Repair Order Booking, Loaner Cars, Client Follow-up and Phone System.
• Perform various tasks as directed by Service & Parts Director.
• Provides backup for department as needed for advisors, dispatch.
• Report to management any circumstances that compromise the integrity of the dealership.
• Maintain functional knowledge of Medallia follow-up software.
• Makes daily follow-up calls to ensure client satisfaction and forwards information to appropriate team member when further follow-up is required.
• Documents all client interation using the Medallia follow-up system in Netstar

Qualifications

• License (Required): Current California Driver License with satisfactory Department of Motor Vehicledriving record
• Strong verbal and written communication skills (Bi-lingual in English, Spanish, Mandarin Chinese or other language is an asset in this position)

Degree/Diploma