Service BDC Representative - Findlay Chevrolet

Findlay is one of the largest & fastest growing automotive groups in Southwest U.S with many opportunities for advancement within our group. We're seeking customer service minded talent to help grow our business and keep up with the high demand.

Our organization enjoys meeting new challenges every day. We are dedicated to addressing the wants, needs and requirements of today’s consumer. We pride ourselves on our commitment to the customer, as well as the communities we serve. We have deep roots in each of our markets and our employees are an extension of our core values every day.

Experience working in retail automotive is not necessary, we will train the right person!

Responsibilities:

• Handle inbound service calls & emails in a timely & professional manner.

• Coordinate service appointments to fill each day for our dealership.

• Establish personal goals that are consistent with the dealerships standards or productivity along with a strategy to meet those goals.

• Commit to learning by gaining in-depth knowledge of the automotive field through individual online module training and continuous coaching each day.

• Follow up with existing customers to ensure they received truly exceptional service with previous visit.

• Follow all company policies and procedures.

• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

• Commit to being reliable & dependable for your shift.

• Perform outbound call campaigns by following an outline process & script.

• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.

• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.

Qualifications:

• Full-time

• Detailed oriented

• Comfortable communicating on phone, texting , chat and emailing our customers

• Positive, friendly outgoing personality

• Must be able to take direction & follow process's, script's outlined by BDC Manager.

• Strong organizational and time management.

• Self-starter and self- motivator.

Benefits:

• Great working team environment

• Paid Training

• Hourly plus bonus programs

• Paid Vacations

• Medical

• Dental and Vision insurance

• 401K