Service Catalog/Engineer IV-West Chester, Pennsylvania PA - Georgia IT Inc.
West Chester, PA
About the Job
Job Title: Service Catalog/Engineer IV
Location: West Chester, Pennsylvania PA
Position Type: Contract – to - Hire
Rate: DOE Only W2
Interview Process: Phone then F2F
Preferred only Green Card and U.S. Citizens
Qualifications
Application Technologies (Web Servers, J2EE, Applications Servers) responsibilities (if applicable):
Location: West Chester, Pennsylvania PA
Position Type: Contract – to - Hire
Rate: DOE Only W2
Interview Process: Phone then F2F
Preferred only Green Card and U.S. Citizens
Qualifications
- Responsible for building, managing, operating, and continuously improving Systems, Storage,
- Database, and/or Tools Infrastructure that support Comcast's customer facing applications, backoffice, and provisioning infrastructure in a 24/7 environment.
- Focuses on architecting, building, deploying and stabilizing code, services, systems, and tools. Drives standardization and service focused instrumentation.
- Provides subject matter expertise.
- Resolves break/fix scenarios, engaging broader teams as necessary and partners/leads vendors and regions to achieve continuous improvement. Contributes to command and control related activities focused on restoration of complex outages, communication across Comcast, and rapid restoration.
- Works and directly leads external vendors, third parties, and associated agencies when necessary to address issues across the infrastructure.
- May participate on 24/7 on-call rotation.
- Integrates knowledge of business and functional priorities.
- Acts as a key contributor in a complex and crucial environment.
- May lead teams or projects and shares expertise.
- Develops solutions for very complex and wide reaching systems engineering problems. Sets new policies and procedures to handle future issues. Creates systems engineering and architectural documentation to be used by others to build and maintain systems.
- Operating Systems & Disk Management responsibilities (if applicable): Provides in-depth knowledge of Operating System internals to aid in troubleshooting complex problems.
- Acts as an expert on at least one supported Operating System.
- Mentors and trains more junior team members on Operating System concepts, configuration, tuning, and troubleshooting techniques.
- Creates basic task automation scripts in Shell, Perl, VB script, or similar.
- May manage servers remotely in a distributed environment.
- Database Platform Management responsibilities (if applicable): Masters understanding of database concepts, availability, performance, usage and configuration. Sets up, troubleshoots, and tunes complex standard and non-standard replication.
- Uses knowledge of existing database platforms to
- Evaluate and recommend new technologies.
- Uses database knowledge to solve issues on unfamiliar products.
- Creates and maintains database policies, standards, and overall documentation including availability, replication, availability, and backup and recovery policy, service level agreement, baseline architecture, change management, access to production, unsupported HW/SW, security & audit violations, and risk acceptance.
- Uses knowledge of existing storage platforms to evaluate and recommend new technologies.
- Uses storage knowledge to solve issues on unfamiliar products.
- Creates and maintain policies, standards, and overall documentation including availability, and backup & recovery, service level agreement, baseline architecture, change management, access to production, unsupported HW/SW, security & audit violations and risk acceptance.
- Scripting and Development responsibilities (if applicable): Develops software in several modern languages.
- Develops database-backed systems and has a solid understanding of DB schema and query performance.
- Designs horizontally-scalable solutions with innovative use of storage and networking, including solid APIs for integration with other systems.
- Utilizes professional best practices in day-to-day work like revision control, unit testing, or other.
- Applies statistical data analysis techniques.
Application Technologies (Web Servers, J2EE, Applications Servers) responsibilities (if applicable):
- Provides expert recommendations and advice to the team and/or department in the areas of web services, OS, and storage, including being an active liaison to Development, QA, and the Business.
- Provides scaling, design, costing, troubleshooting, and impact analysis consultation.
- Analyzes systems and makes recommendations to prevent possible problems. Takes lead on issue resolution activities using knowledge of complex and company-wide systems.
- Leads end-to end audit of monitors and alarms based on subsystem knowledge. Takes the lead on defining the requirements for new tools required for operations
- Utilizes time management and project management skills to lead the resolution of issues in a timely and organized manner, effectively communicating necessary information.
- May consult directly with clients or third party vendors; provides subject matter expertise.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Field of Study - Engineering, Computer Science
- Years Experience - Generally requires 7-11 years related experience
Source : Georgia IT Inc.
