Service Center Manager - King Recruiting Services
Spartanburg, SC
About the Job
Join a Leading Manufacturer!
Step into a dynamic and innovative environment where your skills and dedication are valued. Our company is renowned for its high-quality products and commitment to excellence. With a sprawling 150,000 square foot headquarters and nine service centers across the U.S. and internationally, we offer diverse opportunities for growth and development. Our team of over 400 employees is passionate about delivering top-notch solutions and maintaining a culture of trust and collaboration. If you’re looking for a place where you can make a significant impact and be part of a supportive community, this is the perfect opportunity for you!
The Service Center Manager will be responsible for the day-to-day warehouse, shipping, receiving and installation /
repair operations, scheduling, capacity planning, problem solving, quality control and training of a team of warehouse
and installation operators. Additionally, the Service Center Manager will be responsible for overseeing light
manufacturing (fabrication) operations and Customer Service / Sales team functions. Successful candidates will
have strong leadership qualities, the ability to work closely with management to meet production schedules and
provide feedback to improve product quality and manufacturing efficiency, strong commitment to Safety programs
and enforcement. Strong ability to communicate effectively to team members and management. Manage Business
Unit to optimize profit, productivity, and the utilization of personnel while maintaining the highest possible degree of
customer satisfaction.
Conduct all duties with the highest degree of professionalism, honesty and integrity. Lead by example, build and
maintain a strong culture that promotes and ensures team, company and brand success and pride.
Meet monthly revenue targets, maintain reporting systems required by management.
Manage annual operating budget for the branch.
Oversee operations including the mobile service team(s)
Manage and control the performance of the Service Center using appropriate reports, tracking systems, and
surveys.
Direct and schedule the activities of all branch team members to maintain high-quality service repairs and
installations.
Ensure that all customers obtain proper estimates and time required for installations, repairs, and maintenance.
Conduct and document quality inspections of completed jobs for thoroughness and quality.
Establish and maintain good working relationships with customers to encourage repeat business and referral
business.
Facilitate and/or conduct technical training and send team members to appropriate training schools as needed.
Monitor and maintain a right-sized inventory to serve the customer's needs while minimizing inventory
investment. Conduct weekly cycle counts for accurate inventory.
Manage compliance with federal, state, and local regulations that affect Service Center operations, such as
hazardous waste disposal, OSHA, employment law, etc.
Maintain a safe working environment. Responsible for holding monthly safety meetings and conducting safety
audits of the facility and grounds. Document and report all incidents promptly to the appropriate leadership.
Uphold and enforce all company policies as stated in the employee handbook.
Promote and assist in the marketing of new products.
Other Duties as Assigned
EDUCATION / EXPERIENCE
Associates or Technical School Degree with 5 – 7 years industry experience preferred.
3+ years supervisory experience (preferred)
Experience managing warehouse and installation services staff of 20 + individuals.
Familiarity with fabrication, system installation, and standard office procedures preferred.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and
procedure manuals.
Experience with Microsoft Office (Word, Excel, Outlook)
Must be able to read and interpret prints.
Ability to communicate effectively through oral and written communications.
Ability to analyze and solve problems.
Ability to work with others collaboratively.
Strong organizational skills.
SKILLS PREFERRED
3 + years of vehicle service experience, custom subsystem installation service a plus
Strong verbal and written communication skills, interpersonal and analytical skills
Ability to read and interpret general business periodicals, technical procedures, or governmental regulations.
Able to write reports, business correspondence, and procedure manuals.
Lean Manufacturing training a plus
