Service Center Repair Technician - Top Level - Best Buy
Brooks, KY
About the Job
As a top-level Service Center Repair Technician, you'll expertly diagnose and repair products while providing coaching and skill development to lower-level technicians. You'll perform troubleshooting and repairs on desktops, laptops, gaming consoles, mobile phones, accessories and components. To protect customer data privacy, you'll sanitize all media or storage-like devices using proprietary tools and systems. In this role, you'll be empowered to fix any customer issue and demonstrate expertise in our business areas and strategies.
This role takes place at Geek Squad city, our 240,000-square-foot repair center in Brooks, Kentucky.
What you'll do
This role takes place at Geek Squad city, our 240,000-square-foot repair center in Brooks, Kentucky.
What you'll do
- Provide timely follow-up and ultimate resolution for customers including phone, chat and other platforms
- Complete functionality testing, quality testing and troubleshooting for repair, replacement, life cycle management and data sanitization
- Partner with leaders to solve complex, long-term issues and inefficiencies to improve our customer experience and build brand loyalty
- Maintain professionalism, emotional intelligence, empathy and optimism in all communications and interactions with customers
- Provide recommendations on training materials for onboarding and staff development
- Use multiple systems (Breeze, OMS, STAR, GSX/AST2, OCIS, RSS, Linux, Gozer, Comergent, FMS and others) to document all interactions
Basic qualifications
- 5 years of experience diagnosing and repairing consumer electronics
- 6 months of experience diagnosing, troubleshooting, and repairing technology products
- 6 months of experience using Microsoft Office Suite, Unix and Apple operating systems
- 6 months of experience using proprietary systems or inventory-related systems
Source : Best Buy
