Service Consultant - Quick Lane - Jarrett Ford Automotive Group

Job Description

Serving as the primary point-of-contact for all automotive service and repair matters, the Service Consultant's core responsibility is to listen and thoroughly understand customer problems, to arrange for an appropriate service level, and to set/manage expectations on the part of the customer and the technician(s) in terms of service delivery.  

RESPONSIBILITIES

• Meets/greets customers in person or on phone
• Interviews customer regarding their needs and/or concerns
• Accurately communicates results of the Vehicle Inspection Report
• Makes best-value recommendations based upon inspection results and maintenance history
• Manages completion of authorized services by successfully setting and managing customer expectations
• Maintains documentation, including PO, invoices, work orders, reports, etc.
• Enforces organizational safety standards
• Ensures appropriate parts inventory is maintained
• Promotes a “white-glove” environment to showcase the repair facility
• Takes ownership and accepts accountability for delivering outstanding service levels

QUALIFICATIONS

• High school diploma or GED required; post secondary education or coursework desired
• Commitment to complete required certification training within 90 days of hire
• Broad scope of automotive mechanical/electrical knowledge
• Verifiable customer service performance record and/or training required
• An impressive work ethic
• Neat, clean, and professional appearance
• Unrestricted driver's license and clean driving record

Company Description

Charlotte County Ford is part of a 42 year-old Ford Family of dealerships with a business philosophy based upon a high standard of ethics with a promise to deliver the finest product and service levels in the automotive marketplace. We believe that the truly professional nature and exceptional skills of our associates is what drives our reputation. So, if you believe that you have the skills, experience, demeanor, and drive that it takes to become a team member, then we encourage you to continue with this online job application.

We are an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

 

Benefits

• 401K Employer contribution, ask for details.
• Health Insurance
• Life Insurance
• 2 Sick Days
• 6 Holidays
• Vacation : after 1 year 1 Week and after 2 years 2 Weeks