Service Coordinator - Atkinson - Mitchell Equipment

Mitchell Equipment has a long- standing commitment to providing quality agricultural equipment and services. As a family-owned and operated business since 1991, Mitchell Equipment has been servicing Northeast Nebraska for its agriculture and ranching needs. Here at Mitchell Equipment, we refer to our core values as “The 4 C’s” - These are the foundation we attribute to the growth and future of our business and team.We continue to develop knowledgeable and professional employees who strive to provide the best customer experience in the industry, and to continue to provide superior agricultural solutions to the communities we serve.

Position Summary:

The Service Coordinator will oversee the coordination and delivery of services within the parts department. This employee will schedule appointments, manage customer database, coordinate with service technicians, resolve customer issues, and ensure efficient service delivery.

Essential Job Functions

• Conduct assessments of customer needs and develop individualized service plans.
• Coordinate with service technicians to ensure seamless service provision.
• Serve as a point of contact for customers, address inquiries, concerns, and complaints.
• Monitor service delivery to ensure compliance with policies and procedures.
• Provide ongoing support and guidance to customers through the service process.
• Collaborate with external agencies or partners to facilitate referrals and access to additional resources.
• Maintain accurate documentation and records related to customer interactions and service.
• Evaluate the effectiveness of services and recommend improvements as needed.
• Perform all other duties as assigned.

Qualifications

• High school diploma or GED, required.
• Associate degree in related field, preferred.
• 3-5 years of service coordination experience, preferred.
• Excellent analytical and organizational skills.
• Excellent written and verbal communication skills.

Mitchell Equipment 4 C’s

• Customer Commitment
• Constant Improvement
• Continuous Learning
• Community Focus

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to handle or feel, reach with hands or arms, talk, or hear. The employee must regularly lift and/or move up to 25 pounds. The employee must be able to lift and/or move up to 50 pounds occasionally.