Service Coordinator at Yancey Bros. Co CAT
Austell, GA
About the Job
Who We Are:
From Georgia
For Georgia
Since 1914 Yancey Bros
Co
has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service
From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs
This all starts with our greatest asset…our employees.
What You Will Be Doing:
The Service Coordinator acts as the primary hub for the service department
As the Service Coordinator you will be responsible for coordinating repair work with customers & technicians, paying invoices and providing overall administrative duties for the department.
Primary Responsibilities:Schedule, quote and discuss repair services with customers and technicians
Provide updates to customers on services and invoices both in person and over the phone
Communicate with management about any issues related to invoicing, customer complaints and technician needs
Dispatch field service technicians to customer sites
Open work orders and updating systems with service history
Process and close work orders for completed work
Create purchase order numbers and code invoices for accounts payable
Additional Responsibilities:Adherence to all Yancey Bros
Co
Safety procedures and standards
Other administrative duties as assign by manager
Who We Are Looking For:
To be successful in this position you should have a prior experience in an administrative role, be able to provide a superior customer experience, have excellent problem solving skills and be able to work independently
This position will place you in both and office and shop setting.
Education/Experience:High school or equivalent
Required Qualifications/Skills:At least two (2) years as an administrative assistant or similar role
Proficient with Outlook, Excel (formulas, charts, graphs), Word and PowerPoint
At least two (2) years assisting customers with accounts in person and over the phone
Preferred Qualifications/Skills: One (1) year experience as a Service Coordinator or Service Writer in the automotive/truck/heavy equipment industry
Values:At Yancey Bros
Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros
Co
offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay StructureCompetitive Compensation
Individual Bonus Opportunities Available
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness ProgramMedical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time OffPaid Holidays
Paid Sick Leave
Career DevelopmentTuition Reimbursement
Ongoing Training
Advancement Opportunities
From Georgia
For Georgia
Since 1914 Yancey Bros
Co
has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service
From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs
This all starts with our greatest asset…our employees.
What You Will Be Doing:
The Service Coordinator acts as the primary hub for the service department
As the Service Coordinator you will be responsible for coordinating repair work with customers & technicians, paying invoices and providing overall administrative duties for the department.
Primary Responsibilities:Schedule, quote and discuss repair services with customers and technicians
Provide updates to customers on services and invoices both in person and over the phone
Communicate with management about any issues related to invoicing, customer complaints and technician needs
Dispatch field service technicians to customer sites
Open work orders and updating systems with service history
Process and close work orders for completed work
Create purchase order numbers and code invoices for accounts payable
Additional Responsibilities:Adherence to all Yancey Bros
Co
Safety procedures and standards
Other administrative duties as assign by manager
Who We Are Looking For:
To be successful in this position you should have a prior experience in an administrative role, be able to provide a superior customer experience, have excellent problem solving skills and be able to work independently
This position will place you in both and office and shop setting.
Education/Experience:High school or equivalent
Required Qualifications/Skills:At least two (2) years as an administrative assistant or similar role
Proficient with Outlook, Excel (formulas, charts, graphs), Word and PowerPoint
At least two (2) years assisting customers with accounts in person and over the phone
Preferred Qualifications/Skills: One (1) year experience as a Service Coordinator or Service Writer in the automotive/truck/heavy equipment industry
Values:At Yancey Bros
Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros
Co
offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay StructureCompetitive Compensation
Individual Bonus Opportunities Available
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness ProgramMedical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time OffPaid Holidays
Paid Sick Leave
Career DevelopmentTuition Reimbursement
Ongoing Training
Advancement Opportunities
