Service Coordinator - Sudden Service, Inc.

Job Responsibilities:

• Answers phones and assists customers with their needs.
• Provides administrative support to 5 - 7 Generator Technicians.
• Ensures all technicians' time and field service report's are in by 8:00 am daily and checked for accuracy.
• Enters time on spreadsheet to be sent to payroll.
• Forwards field service reports to accounting along with any changes to time or mileage for invoicing.
• Checks expenses for accuracy and company guidelines.
• Schedules monthly preventive maintenance.
• Schedules any service repairs.
• Keeps track of all customer checks that come to the branch.
• Reviews schedules with technicians each morning and afternoon to ensure they know of any changes and scheduled times.
• Orders any parts needed for jobs from the parts department.
• Ensures any additional repairs that are turned in are sent to the Service Manager or Service Sales Person for quoting.
• Checks all accounts for credit hold or P.O.'s needed before scheduling work.

Job Requirements:

• High School Graduate or GED equivalent.
• Three years experience in Parts / Service industry with particular emphasis on coordinating service responsibilities with service technicians and parts personnel.
• Excellent telephone etiquette.
• Professional demeanor and self confidence in dealing with customers and outside contacts.
• Excellent computer skills.
• Must possess ability to determine how to prioritize service work.
• Job requires basic technical understanding.