Service Coordinator - Ellington - Advantage Home Care

Pay rate starting at $15-16/Hr.

We are looking for self-motivated, task oriented candidates able to operate in a busy and fast paced environment. A Team player that has the willingness to learn new concepts and tasks, in a customer service world. Must have computer experience and knowledge.

Benefits

• Earned Time Off
• Medical Benefits, Dental, Life Insurance
• Weekly paychecks
• Competitive Pay
• Fun, Lively, and Family work environment
• Performance Bonuses
• Room for advancement

About the Job

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Requirements

• must have a valid and current, state-issued driver’s license.
• Maintain a cheerful demeanor and work to develop a positive rapport with all clients, staff members, and community resources affiliated with home care services.
• Deliver exceptional customer service to all clients and field staff and effectively address all requests in a timely manner.
• Reads and stays abreast of state, federal and business regulations.
• Provide excellent communication to branch and corporate staff.
• Contact employee applicants and complete onboarding process in a timely manner.
• Complete new hire training sessions in the office and coordination of any on the job training needed. This includes annual ongoing in-service training for field staff.
• Contact new client referrals and held clients timely and often to coordinate the start or continuation of care.
• Work in conjunction with the service coordinator to ensure branch staffing needs are continually met.
• Responsible for collecting paper documentation submitted by field staff, reviewing it for accuracy and submitting it to the appropriate departments in a timely manner.
• Maintain employee and client medical records (electronic and paper files) including making files, filing regularly and keeping files up to date.
• Order office supplies for branch.
• Communicate with branch manager regarding problems and complaints.
• Guarantee all private business information & protected health information is kept confidential.
• As needed- Participates in special department projects
• As needed- Attends state held in-service trainings/meetings per management’s direction
• Other duties as assigned by management

Education and Experience

• High school graduate/GED
• Minimum of 2 years office experience preferred