Service Coordinator at Butler CAT

Service Coordinator

Do you want to work independently but still be part of a winning team? Does the opportunity to meet new people, build relationships, and help people grow their business sound like a rewarding career? We are in need of a Service Coordinator. As a Service Coordinator, you would be responsible for opening and managing work orders, assisting in the work order flow, assisting in monitoring of Service Key Performance Indicators, and much more! This is your opportunity to grow professionally with an industry-leading equipment provider with a 65-year presence in the marketplace!

This position can be based out of Corporate, Fargo, ND, Bismarck, ND, Sioux Falls, SD or Rapid City, SD

Responsibilities:

    The position will involve but not be limited to the following duties:

• Opens and manages work orders and assists in the work order flow.
• Assists in the monitoring of Service Key Performance indicators.
• Reviews Service Reports and SIMS to assure accuracy.
• Coordinates Service Letters, reports active units to Department Managers and monitors the progress of completion. 
• Works with Technicians, Advisors, and Department Managers closely.
• Works with minimal supervision.
• Understands the complete process of a service dept.
• Works within and promotes vision, mission, and values of BMC.
• Performs other duties as assigned.

 Qualifications:

• A two year degree or equivalent experience and training preferred.
• Background in mechanics preferred.
• Must have an understanding of time requirements to perform specific jobs.
• Experience with Excel/Word/PowerPoint and Web-Based functionality is necessary.
• Able to handle multiple tasks.
• Excellent communication and customer service skills.
• Detail oriented.
• Good organization skills are essential.
• Technical knowledge to read and understand Service Reports.
• Applicant must be able to work well within a team environment.

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package: 

• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Health Insurance – 4 plan options including 3 High Deductible plans 
• Health Savings Account (with High Deductible plan options) – Employer contribution up to $1,100/year 
• Flexible Benefit Plans
• Dental Insurance – 2 plan options 
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage 
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching 
• SmartDollar – employer paid financial planning program 
• Legal Shield/ID Shield products 
• AFLAC options - Cancer Insurance/Accident/Hospitalization/Short Term Disability 

Butler Machinery Company Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

The Hiring Process:

Here are your next steps and what you can expect from us.

• Recruiter Review – Once an application is submitted, it is made available to our recruitment team to review and ensure that you meet the basic qualifications.
• Virtual Interview – If you’ve been identified to move along in the process, you may be invited to participate in a virtual interview.
• On-site Interview – Where applicable, onsite interviews allow candidates the opportunity to meet face-to-face with our hiring teams while also getting a chance to experience our facilities.
• Offer – Congrats! If you reach this stage of the interview process, you’ll be provided a contingent offer to join our Butler team.

EOE/Minorities/Females/Vet/Disability

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