Service Coordinator for Electronics Products - Bunting

Bunting  is seeking an experienced Metal Detection Service Coordinator to join our team in Newton, Kansas!

Essential Duties and Responsibilities:

• Coordinate the master schedule/calendar for service calls
• Customer follow-up for start-up service call scheduling 2 weeks after equipment shipment
• Stock level monitoring for critical spare parts
• Quoting of service parts, service calls, and TMA repairs
• Entering service and parts orders
• Issue and track TMA’s for equipment repairs
• Issue and track RMA’s for core boards
• Coordinate TMA repairs and tracking after receipt/inspection
• Coordinate long term service contracts and scheduling
• Coordinate core board returns for repair back to Mesutronic
• Send out service reminders and quotes for non-contract calibrations
• Coordinate board programming for order ship outs
• Outbound customer contact for service and critical spare parts sales for new equipment shipments
• Take customer phone calls for troubleshooting and dispatch to the technicians as needed
• Pre and Post shipment customer contact for service scheduling

Education and/or Work Experience Requirements:

• Customer service experience
• Data Entry in an ERP system and/or CRM
• Ability to multi-task
• High school graduate or equivalent
• Electronic or Technical background or experience a plus
• Strong organizational skills
• Strong communication skills

As the industry-leading manufacturer of magnetic technology products, Bunting has developed precision magnetic products for the worldwide printing, automotive, plastics, food, electronics, pharmaceutical and recycling industries for more than 50 years. Our family-owned group of companies manufactures products which serve global markets and include a broad range of magnetic materials and components, magnetic separation systems, material handling equipment, metal detection equipment, magnetic cylinders, bonded magnets, and assemblies.