Service Coordinator - Motive Workforce Solutions
Fountain Valley, CA 92708
About the Job
Purpose and Scope:
The Service Administrator is responsible for providing support to field technicians, management, and customers with a strong emphasis on customer service, team constructive collaboration and self-motivation.
Responsibilities:
- Serves as a point of contact for all service customers and in-house representatives to ensure customer expectations are met.
- Monitor incoming emails and respond accordingly in a timely manner
- Proactively follows-up with customers, in-house representatives, and management after completion of service visits
- Supports material procurement for customer part sales (pricing part sales, processing orders and invoicing) and internal requests to support service projects.
- Complete warranty paperwork and submit to appropriate vendors. Follow up with vendors for approval, payments and any additional needs that arise during the process.
- Effectively utilizes various software in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventive maintenance visits, updating customer information, etc.
- Maintain, update, and distribute various reports based on assigned tasks for areas of responsibility
- Data entry for multiple systems that include but not limited to, excel, SAGE 500, Team Tracks, FreshDesk, Act View, and web-based service system
- Delivers outstanding customer service.
- Process records and documents for accounting (billing and credits), shipping (logging Bills of Lading), etc., and files records of same.
- All other duties as required.
Experience:
- 1+ Years of industry experience or related customer service experience.
Pay: $22 - $26/hr
#MCTA1
Responsibilities:
- Serves as a point of contact for all service customers and in-house representatives to ensure customer expectations are met.
- Monitor incoming emails and respond accordingly in a timely manner
- Proactively follows-up with customers, in-house representatives, and management after completion of service visits
- Supports material procurement for customer part sales (pricing part sales, processing orders and invoicing) and internal requests to support service projects.
- Complete warranty paperwork and submit to appropriate vendors. Follow up with vendors for approval, payments and any additional needs that arise during the process.
- Effectively utilizes various software in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventive maintenance visits, updating customer information, etc.
- Maintain, update, and distribute various reports based on assigned tasks for areas of responsibility
- Data entry for multiple systems that include but not limited to, excel, SAGE 500, Team Tracks, FreshDesk, Act View, and web-based service system
- Delivers outstanding customer service.
- Process records and documents for accounting (billing and credits), shipping (logging Bills of Lading), etc., and files records of same.
- All other duties as required.
Experience:
- 1+ Years of industry experience or related customer service experience.
Pay: $22 - $26/hr
#MCTA1
Source : Motive Workforce Solutions
