Service Coordinator - Lyra Technology Group

Lyra Technology Group is seeking a Service Coordinator for one of our OpCos, Tech-Keys. This person is responsible for overseeing the daily operations of a specific “pod” within the organization. A pod typically consists of a small team focused on clients that we service. The Pod Coordinator ensures that the team operates efficiently, meets its goals, and maintains high levels of performance and collaboration.

About Lyra…

Lyra Technology Group is a Private Equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in over 70 companies around the world. Our companies employ over 3,000 team members, each led by its own management team.

Your work as a Service Coordinator will include several components:

Team Coordination:

• Coordinate the tickets of the pod, ensuring that all team members are aligned with project goals and timelines.
• Facilitate communication within the pod to ensure everyone is informed and on the same page.
• Attend regular pod meetings to discuss progress, challenges, and next steps.

Client Interaction:

• Serve as the primary point of contact for client.
• Ensure that client expectations are understood and met by the team.
• Provide regular updates to clients on ticket progress and address any concerns promptly.

Resource Management:

• Manage the allocation of resources within the pod, including tickets and techs.
• Ensure that the pod operates with resources being used efficiently.
• Request additional resources as needed to support demands.

Documentation and Reporting:

• Prepare reports for management on the status of pod projects and any issues encountered.
• Ensure that all documentation is up to date and accessible to relevant stakeholders.

Our ideal Service Coordinator has the following qualifications:

• Minimum of 1 year of previous customer service experience.
• Ability to remain professional and courteous in difficult situations.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and handle multiple tasks simultaneously.

If you're looking for a way to get your foot in the door and kickstart an IT career, please apply here: Job opportunity: Service Coordinator (tech-keys.com).