Service Coordinator - Tech-Keys

Description:

Tech-Keys is looking for a Service/Pod Coordinator that is responsible for overseeing the daily operations of a specific “pod” within the organization. A pod typically consists of a small team focused on clients that we service. The Pod Coordinator ensures that the team operates efficiently, meets its goals, and maintains high levels of performance and collaboration.

Responsibilities:

Team Coordination:

• Coordinate the tickets of the pod, ensuring that all team members are aligned with project goals and timelines.
• Facilitate communication within the pod to ensure everyone is informed and on the same page.
• Attend regular pod meetings to discuss progress, challenges, and next steps.

Client Interaction:

• Serve as the primary point of contact for client.
• Ensure that client expectations are understood and met by the team.
• Provide regular updates to clients on ticket progress and address any concerns promptly.

Resource Management:

• Manage the allocation of resources within the pod, including tickets and techs.
• Ensure that the pod operates with resources being used efficiently.
• Request additional resources as needed to support demands.

Documentation and Reporting:

• Prepare reports for management on the status of pod projects and any issues encountered.
• Ensure that all documentation is up to date and accessible to relevant stakeholders.

Successful Service Delivery:

• Tickets meet SLA and are completed on time.
• Deliverables meet or exceed client expectations and quality standards.
• High levels of team engagement and collaboration.

High Client Satisfaction:

• Positive feedback from clients regarding communication, service quality, and responsiveness.
• Timely resolution of client issues and concerns.

Efficient Resource Utilization:

• Optimal use of allocated resources, minimizing waste and maximizing efficiency.
• Budget adherence with minimal variances.

• $18/H
• Health, Dental, Vision & other additional benefits 
• 401K (With 3% Match) eligible after 90 Days
• Generous PTO

Apply to the position, upload your resume, and answer the questions in the application. 

1. Upon reviewing your resume, we'll send you an email with a link to a perform a one-way video interview. 
2. Upon reviewing the video interview, we'll email you asking to setup an in-person interview. 
3. After the interview we will email you asking for references. 
4. We will call you letting you know our decision and discuss compensation. 
5. At any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered!

Requirements:

• Minimum of 1 year of previous customer service experience.
• Ability to remain professional and courteous in difficult situations.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and handle multiple tasks simultaneously.